Customer Service Representative (Call Center)

We are seeking a Customer Service Representative with Call Center experience to join the team at one of Long Island's top employers! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in Customer Service, sales, or other related fields
• Previous experience in a Call Center environment (unscripted)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills