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Form of workPicture Yourself At Gaudenzia as a Remote HelpLine Assessor for Maryland!
This individual handle all inbound calls for our Maryland programs, will work remote, and is required to have Maryland Certifications and ASAM.
We need hope-bringers and changemakers — because the work we all do matters. If you’re passionate about making an impact with your time and being someone’s light in the darkness, we want you on our team.
Come Join Us to Do Mission-Based, Meaningful Work
Who We Are
Gaudenzia is one of the largest nonprofit providers of treatment to people with substance use and co-occurring disorders in the nation. We operate in Pennsylvania, Delaware, Maryland, and Washington, D.C.
Our caring, compassionate team is on a mission to save thousands of lives each year and bring hope to people devastated by substance use disorder. Together, we help individuals, families, and communities heal and thrive in the face of one of the most devastating public health crises of our time.
As our organization grows and evolves to meet the needs of our clients and communities, we’re seeking passionate, empathic individuals to help us make an impact. With your help, we can turn the tide on substance use disorder.
Who We’re Looking For
A successful Help Line Assessor enjoys working with people from diverse backgrounds and doesn’t shy away from honest and caring — yet sometimes difficult — conversations. This position is for you if you’re able to treat others with dignity, compassion, and respect, even in life’s most challenging moments.
The Call Center Assessor is responsible for:
Completing the Helpline’s referral, admissions, and level of care (LOC) assessment process in addition to all related administrative functions including scheduling client transportation. This position serves as the coordinator for new admissions and confirms that all aspects of the intake and LOC assessment process have been completed and recorded in the electronic health record (EHR) system within the required timeframes. This role requires considerable contact with external entities including referral sources, community, and internal Helpline and program management as well as the Helpline Medical Assessor, including ongoing working relationship with marketing department.
Major responsibilities include, but are not limited to: supporting the achievement of Helpline utilization goals and objectives; assisting with the completion of Medical Assistance (MA) applications; securing consents; conducting intake and LOC assessments, including ASAM, with a focus creating a client-centered experience; entering timely and accurate intake and assessment data into the agency’s EHR; communicating clearly with clinical team members; and tracking referrals and generating daily reports of admission and discharge statuses.
Work is performed with considerable independence in accordance with established regulations, policies, and procedures. Work is reviewed and supervised by the Helpline Director, Helpline Team Lead, and Helpline Supervisor’s, to whom this individual reports.
Benefits & Perks:
Gaudenzia is a diverse, inclusive workplace where purpose-driven people thrive. We think our team members are real heroes, and we believe those who devote their lives to making the world a better place deserve competitive salaries, generous health benefits, and unbeatable work-life balance in return.
Benefits & Perks at Gaudenzia include:
- Medical Insurance
- Dental Insurance (At No Cost)
- Short-Term Disability Insurance (At No Cost)
- Life Insurance (At No Cost)
- Accidental Death & Dismemberment Insurance (At No Cost)
- Vision Insurance
- Various Supplemental Benefits (Aflac, Legal, Identity Theft & FSA)
- You generate two banks of time off: Personal and Vacation
- Paid Time Off (PTO) Accruals at 80 hours minimally during your 1st year of employment
- Vacation Accruals at 80 hours minimally during your 1st year of employment
- 10 Paid Holidays Per Calendar Year
- Paid Bereavement Leave
- Education Assistance Benefit (Tuition Reimbursement)
- Full reimbursement for the cost of professional license/certification renewals
- 403(b) Retirement Plan with an Employer Match Up to 5%
- Employee Assistance Program
Gaudenzia is an equal opportunity employer. We do not practice or permit discrimination based on race, gender, gender identity, gender expression, sexual orientation, age, national origin, religion, creed, disability, or veteran’s status.
Qualifications:Maryland Position Requirements:
The most qualified candidate will need a
- Minimum of CAC-AD with a bachelors degree or above licensure.
- A Registered Nurse in the state of Maryland with an active in good standing license also accepted.
- Knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia
- Knowledge of the bio-psycho-social characteristics and manifestations of substance use disorder and/or mental illness
- Ability to simultaneously, communicate telephonically with the use of technology for data
- Ability to work effectively with people and aid them in adjusting to their specific problems
- Proven written and oral communication skills, demonstrated willingness to work within a collaborative, team-oriented environment
- Ability to act rationally and decisively in tense or time -sensitive situations
- Engage effectively and thoughtfully with each caller, exhibiting patience and
- Ability to exercise good listening and verbal skills
- Ability to support and demonstrate adherence to Gaudenzia's Code of Ethics, Code of Conduct and all personnel policies and procedure
- Counseling experience
What Matters to Us? Our Mission & Our Operating Principles
Our Mission
Gaudenzia aspires to connect individuals and families to addiction and mental health treatment so they can attain long-term recovery and achieve a fulfilling life embraced by a broad community of mutual support.
Our Operating Principles:
We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.
- We hold client care as our top priority.
- We assume good intentions.
- We are present, we connect, and we communicate with transparency, dignity, and respect.
- We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
- We support each other publicly and privately in all circumstances.
- We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
- We operate with integrity, focus on outcomes, and have a bias for action.
- We follow through on agreements and honor commitments prioritized with a sense of urgency — someone’s life may depend on it.
