Call Center Accounts Receivable (Full-Time)

Overview

You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls from patients, reviewing patient accounts, and assisting patients with payments/payment plans.

Responsibilities

· Answer roughly 60-70 inbound calls daily, 7-8 calls per hour

· Collect payments with a daily/monthly goal

· Make outbound calls to collect patient payments

· Review patient accounts and communicate information clearly in a positive tone.· Resolve outstanding account balances by processing real-time payments over the phone· Consistently hit or exceed production metrics and goals

· Accurately and timely document call notes on patients' accounts

· Represent the company in an effective and professional manner

· Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products.

Qualifications

· Previous experience in customer service (required)

· Knowledge of health insurance terminology and billing processes (preferred)

· Prior experience in a Call Center environment (preferred)

· Prior collecting/payment processing experience (preferred)

· Experience in conflict resolution and de-escalation

· Excellent written and verbal communication skills

· Deadline and detail-oriented

· Must be flexible and adaptive to a high-volume Call Center environment which requires long periods of stationary work

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you available to work Saturday's on a rotating basis? (Every 3rd Saturday 9am-2pm)
• Are you available to work 2 nights a week until 6pm?

Work Location: In person