Business Systems Analyst

Title - Business Solutions Analyst
Location - Remote
Duration - 8 Months
Pay rate - $77.46 per hour on W2
 

As a member of the AppDev team, this Business Solutions Analyst will collaborate with the devops, product development, security, and software asset management teams as well as with infrastructure, solution, and cloud providers throughout the enterprise to understand and support their strategic priorities. The candidate is required to have strong enterprise system and multi-cloud network experience, can analyze sophisticated business problems and procedures, and deliver solutions that meet business requirements. You will work primarily with ServiceNow ITOM and must have strong service management domain expertise. The candidate must be able to communicate effectively, think creatively, think end-to-end, embrace change, and be effective when faced with ambiguous requirements with little or no oversight.
 

What you'll do

• Assist internal business partners in defining key capabilities/ requirements that will enable their strategy
• Provide guidance to the business partners on existing system capabilities and where development work is required
• Create complex conceptual designs (including application interfaces and interactions)
• Document design decisions, configuration and development rationale
• Identify and monitor interdependencies between integrated application components and systems
• Provide effective support for operational problem resolution
• Participate in and/or lead various process improvement projects to increase operational efficiency
• Be recognized as an authority on one or more applications/products
• Work within the framework of the project management standards
• Collaborate with impactful teams across multiple geographies

Skills:

• Thorough understanding of ServiceNow including deep and extensive knowledge of ITOM implementations and processes
• Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware
• Good interpersonal, analytical, and problem-solving skills
• Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
• Self-motivated and not afraid to work through unknowns
• Balance of business and technology competence, including ability to clearly communicate technical solutions to business problems
• Strong problem solving and analytical skills, able to produce clear observations, analysis and conclusions based on customer interviews and data
• Team player who can collaborate with multiple internal partners to arrive at the best solution

Education:

• B.S./B.A. Computer Science, Software Engineering, Math, or equivalent work experience
• Proven ability in supporting, developing, and implementing ServiceNow ITOM