Job Description
Targeted compensation: $70,000 - $90,000 annually
Compensation commensurate with experience and skill set
- Conduct business and systems analysis to understand new and/or existing software systems and business needs. Develop user stories and diagrams that accurately and comprehensively address business requirements. Use industry and company knowledge to forecast/recommend future changes/needs. Develop plans that show the changes, the benefit of those changes, and the expected return/ROI.
- Project management skills with the ability to coordinate development, BI, QA, and implementation of new and upgraded software. This individual must possess a good understanding of the Agile Software Delivery Lifecycle (SDLC) processes and possess specific knowledge in the development of application test plans, roll out and implementation schedules.
- Help manage projects either by themselves or in collaboration with a designated project manager to maximally position projects for success, coordinating with development, QA, BI, PMO, systems engineering, and business teams. Maintain a thorough understanding of the software development life cycle (SDLC) methodologies, processes, and practices both individually and within the team.
- Support the development of test plans and test cases, implementation, roll out, and post-deployment activities and user adoption.
- Present user stories, diagrams, concepts, and demonstrate software applications/prototypes to a broad range of audiences including functional experts and senior management.
- Understand, analyze and refine enterprise data, business intelligence to devise reports that address such needs. Work closely with development and BI teams to bring such reports to fruition.
- Help with ways to measure process improvements, identifying key performance indicators (KPIs) for new and existing processes.
What skills and experience should you bring to this role?
- Bachelor's degree and 3 years of experience or at least 7 years of practical experience in Business Systems analysis in the home warranty industry.
- Knowledge and experience of BPMN, UML
- Knowledge and experience of UX
- Knowledge and experience of APIs/API first design, Postman and System Integrations
- Knowledge and experience around Data Strategy, Enterprise Data / BI, Enterprise Reporting
- Experience and proficiency with SQL, Excel and Microsoft Office tools.
- Knowledge and experience in one or more of these platforms: Microsoft.NET, Web-based transactions are a plus.
- Knowledge and experience in one or more of these domains: Warranty / Customer Service / Sales
- Ability to map and analyze the components of a business process. Excellent written and verbal communications skills are required. Interpersonal skills including motivational, cognitive, and relational, are essential. Problem solving and prioritization skills required.
- Ability to handle multiple priorities and manage team efforts in pursuit of complex projects.
- Ability to read, analyze, and interpret common business documents, journals, financial reports, and legal documents. Ability to respond to common enquiries or complaints from customers, business teams, or regulatory agencies. Ability to write clearly and comprehensibly, conforming to prescribed style and format. Ability to effectively present information to a wide range of audiences.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to work with and apply mathematical concepts such as probability and statistical inference, fractions, percentages, ratios, and proportions to practical situations.
- A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
- A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans