Business System Analyst

About the job Business System Analyst
Job Description:

• Provide Operational and Business teams with extensive Wireless Industry guidance in support of Customer Journeys, Functional Requirements
• Convert Customer Journeys to Functional Requirements
• Document Functional Requirements documents
• Review of High-Level Design (HLD) and Interface Design Definition (IDD) Documents to ensure alignment and accuracy with Functional and Business Requirements
• Assess impact of changes to Customer Journeys and adjust Functional Requirements
• Partner with IT on Backlog Grooming Sessions to ensure alignment of each Sprint team to business priorities
• Represent Business Groups to Development teams during sprint reviews and gain agreement from Business Groups as appropriate
• Sign-off on Story completion by the Development teams during sprints
• Interface with Delivery Teams to ensure System Integration
• Support UAT
• Partner with Altice Training Department to develop work stream specific content
• Work across all project teams to analyze content being produced by the work streams and ensure gaps are minimized
• Facilitate and document required project components to ensure completion and success of project
• Ensure the continuity of the project between each of the work streams by implementing cross-journey alignment practices
• Work with business units to obtain input/guidance where necessary
• Serve as the primary points of contact, provide project knowledge/expertise and leadership to each of the work streams
• Serve as an escalation point
• Ensure teams are communicating together and help resolve any misinterpretation of Functional, Business or Operational requirements
• Responsible for reporting and resolving work stream status, issues, and risks
• Manage design changes related to the working project plans daily to meet the agreed deadlines
• Develops in-depth knowledge of the business unit(s) supported
• Coordinates with internal and external supporting organizations to deliver solutions to business units

• Extensive knowledge of Wireless industry components/capabilities: BSS, Offer Management, Billing/Rating, Fulfillment, Financial, Ordering, Numbering, Self-serve, Customer, Acquisition, Fraud, Credit, Training, Sales Ops, and others
• Comfortable working with large amounts of billing data and making sense of it.
• Ability to identify and completely resolve highly technical issues
• Knowledge in the understanding of middleware communications
• Extensive knowledge of BSS/OSS systems
• Understands business initiatives, so as to deliver solutions, provide oversight and recommendations regarding the implementation of systems and processes in support of business objectives
• Keeps informed of existing and evolving industry standards and technologies that are, or may be needed in support of the business units; be the IT systems market expert for the business units supported
• Strong requirements management skills ability to gather, write, and track requirements
• Strong understanding of system integration
• Confident self-starter with ability to work independently
• Detail oriented