Address
Form of workThe Business Banking Specialist (BBS) is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on quality results. The BBS's role is to make a positive impact in the financial lives of our customers by building strong relationships and learning about our customers' financial needs. The BBS will proactively focus on growing the business portfolio by deepening the current customer relationships and seeking new business relationship opportunities in the community. The BBS will take a consultative approach when making recommendations of banking solutions. The BBS must possess a strong passion to succeed and engage with our customers and prospects to develop new business and expand existing relationships while consistently delivering exceptional quality service with a professional and positive attitude.
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned and may require rotation between banking centers as needed.
Provides a welcoming environment and communicates effectively and professionally with customers and other members
of the team
Displays passion for serving others and consistently executes exceptional quality service
Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
Provides a complete range of customer service including opening all types of new accounts, credit cards, loans, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
Maintains strong focus and current knowledge of all commercial bank products and business services including related corporate business documents
Proactively prospects for new business opportunities and makes calls on existing commercial relationships
Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
Assists teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received, and disbursed
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per bank policy
Maintains current knowledge and adheres to all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
Maintains current knowledge and adheres to all new account's compliance rules/regulations and internal audit controls related to banking center lobby operations
Performs other related duties as required and assigned
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High School Diploma or GED
Bachelor's degree in business, marketing or related field, preferred
An equivalent amount of experience in sales, marketing or operations may substitute the degree preference
(1) year of Teller experience
(3) years of Banking experience
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP
Ability to learn and adapt to new information and technology platforms
Experience using personal computers, Microsoft Word, Excel and Outlook
Bilingual in English and Spanish, preferred
Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)
Ability to travel within the community to seek new business opportunities
ORGANIZATION
This position reports to the Banking Center Manager
This position does not oversee other positions
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank's Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
ATTENDANCE
Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.
Among other things, "good attendance habits" mean the following:
Be at your workstation ready for work by the start of each workday
Remain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
Take only the time normally allowed for breaks
Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank
LSNB is an Equal Opportunity/Affirmative Action Employerand does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.
