Business Service Partner - Bsp Technician - San Francisco

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people.
That is why we are currently seeking the newest innovator to join our dynamic Customer Service Team as Business Service Partner located in San Francisco Bay metro area.
What we can offer you:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
POSITION SUMMARY
The BSP (Business Service Partner) is responsible for a dedicated area to routinely visit Hospitality, Healthcare, and other commercial sites to provide complete service support. BSP Technicians troubleshoot, maintain, software/firmware update and repair LG Commercial products, primarily televisions and signage LED. There may also be some request to repair appliances and Air Conditioners.
This position requires 100% travel within the San Francisco Bay area and is an hourly role.
KEY RESPONSIBILITIES
Business Service Partner - Diagnose and repair B2B Products including Commercial/Hotel TV, Signage, Direct View LED, Robot, and perform a number of other administrative tasks on a daily basis

• Develop relationship with Commercial properties
• Manage and update Point of Contact for the properties in zones
• Routine visit and manage urgent requests
• Manage Property Profile
• Equipment information (SI, STB, Cable Co.)
• Model numbers and qty. at property
• Manage Parts inventory in truck stock
• You will be their direct contact

• Identify, analyze and repair product failures ensuring customer satisfaction
• If notice any unusual or unknown symptoms during the routine visits, contact Engineers in Huntsville with supporting documents and pictures
• Order necessary parts for truck stock for immediate repairs
• Perform daily administrative functions to include warranty claims and report submission
• Responsible to file all repairs and visits for warranty in the system with accurate information
• Maintain performance objectives as required
• Maintain company vehicle, tools, equipment and parts inventory
• Maintain appropriate home location to park company provided vehicle
• Work independently without onsite supervision

EDUCATION/EXPERIENCE:

• High School Diploma or GED required; Technical Certification or Associates Degree preferred
• Professionalism written and verbal
• Must be able to work independently and organize schedule based on customers
• Must be effective communicator and able to follow up
• 3-5 yrs experience in Signage LED or television repair. Installation and cable provider knowledge is helpful
• Knowledge and proficient use of electronic tools and diagnostic test equipment
• Proficient in MS office and Smartphone technology with the ability to quickly learn proprietary software applications
• Valid driver's license with clear driving record
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.)
• Ability to work a flexible schedule based on business needs (May need to work on weekend)
• Well organized with excellent interactive and communication skills. Written and oral
• Certified Technology Specialist (CTS) accreditation is a plus
• Digital signage experience is a plus

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
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