Business Manager

I.JOB SUMMARY

The Business Manager is directly responsible for The Arc’s Beyond Bones business. Beyond Bones creates all-natural dog treats in an inclusive workplace that employs individuals with a wide range of skills. The mission of Beyond Bones is to cultivate opportunities for individuals with intellectual/developmental disabilities to grow both personally and professionally and contribute to their community in a meaningful way.

The Business Manager will divide their time between interacting with employees and volunteers, increasing sales of Beyond Bones treats, and completing managerial tasks to ensure business continuity and growth. They will review financial statements, pay bills and complete payroll, order necessary supplies for program activities and monitor feedback from customers to determine areas for improvement. This position will readily assist the Executive Director with many tasks that ensure effective operations and growth of Beyond Bones and will be asked to problem solve, run errands, and communicate with others on an ongoing basis to assist in the carrying out of the agency’s mission.

A good Business Manager has a natural ability to lead, motivating them to encourage employee productivity and ensure program quality. They have an innovative mindset that allows them to develop unique marketing ideas and determine creative ways to get more funding and increase sales. Further, a good Business Manager has excellent verbal communication, allowing them to lead discussions, perform public speaking duties and communicate clear ideas to their staff and customers.

II.ESSENTIAL JOB DUTIES

• Assist the Executive Director with developing, implementing and evaluating program policies, procedures, and standards;
• Assist the Executive Director with monitoring the program budget, board relationships, and funder expectations;
• Responsible for fundraising, budgeting and outreach for Beyond Bones
• Supervise Beyond Bones employees and volunteers; create weekly schedules to ensure appropriate staffing;
• Monitor and update Beyond Bone’s website
• Coordinate and monitor customer outreach and retention;
• Identify and secure sales opportunities for Beyond Bones products including wholesale, retail and online sales;
• Participate and represent Beyond Bones in local sales opportunities such as markets and events, local partner/funder meetings and events as requested and as needed;
• Provide complex administrative and operational support with minimal supervision including accounts payable and payroll for Beyond Bones;
• Develop regular website and social media postings;
• Track expenditures for grant and/or donor-directed funds, monitor day-to-day operating expenses and vendor invoices, and report to Executive Director any areas of concern;
• Adhere to and enforce all safety procedures;
• Evaluate and assess the programs’ strengths and weaknesses, create and implement goals to address identified areas of growth;
• Maintain confidentiality as required by law, and expectations of The Arc of Allegan County;
• Additional duties as assigned.

IV.CONTACTS AND RELATIONSHIPS

• Interacting with others in a sensitive, professional, compassionate and confidential manner;
• Frequent contact with individuals served, customers, employees and family members;

V.JOB SPECIFICATIONS

The requirements below are representative of the knowledge, skill, and ability required to be successful in this position:

• Bachelor’s Degree in business, or human service related field;
• Experience working with individuals with intellectual and/or developmental disabilities;
• Preferred two to five years of experience in the public, nonprofit, or business settings;
• Preferred sales experience
• Understanding of nonprofit organizations management;
• Excellent communication skills; verbal and written;
• Good Judgment, problem solving and decision-making skills;
• Excellent planning, organizing, time and work management skills;
• Ability to utilize tools or design systems and processes to track data and monitor progress;
• Ability to use office equipment and technologies including computers, scanners, copiers, telephones, voicemail system, email systems and internet;
• Ability to pass a background check;
• Patience and compassion when dealing with others, especially those from different backgrounds.
• Willingness to adhere to and enforce all safety policies and procedures.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 32 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift

Application Question(s):

• Briefly tell us why you are interested in this position.
• Have you ever worked with people with intellectual/developmental disabilities?
• This position is starting out as a flexible 32 work week. As you grow the business, those hours can increase to 40 hours but it will take time. Do you understand this?

Work Location: In person