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Job Summary
The Business Development Suite and Incubation Program Manager A is responsible for Suites program management and the retention of product and services purchasers. This position coordinates new pilot program(s) under incubation and assists the department director in development of value-added services that serve the membership and provide income for Association sustainability.
Responsibilities
Requirements
Qualifications
Education and Experience
Technical Qualifications
Job Summary
The Business Development Suite and Incubation Program Manager A is responsible for Suites program management and the retention of product and services purchasers. This position coordinates new pilot program(s) under incubation and assists the department director in development of value-added services that serve the membership and provide income for Association sustainability.
Responsibilities
- Generate sales through leads follow up with suite partners.
- Prepare accurate revenue projections and develop goals to achieve the forecasts.
- Ensure retention by member satisfaction with after-sales support, timely response, and resolution.
- Manage the CRM interface.
- Present goal status bi-monthly and quarterly reporting to BOD.
- Ensure creative collateral is current, accurate and supply is adequate.
- Track usage benchmarks and tasks to goal.
- Manage and oversee member enrollment into programs.
- Schedule and complete monthly check-in calls to Allied and other key members.
- Collaborate on member outreach plan.
- Support and partner with Director to ensure program success.
- Attend events that promote programs and services.
- Develop pilot program launch processes, including prospect information, data gathering, benchmarks and ability to measure success of the program prospect.
- Set up pilot test locations
- Create and execute a plan and infrastructure for statewide launch of successful pilot programs that ensures high satisfaction for members and ROI for the Association.
- Ensure transfer to program management includes documentation and program materials to ensure continued success.
Requirements
Qualifications
- Demonstrates excellent communication skills, both written and oral.
- Strong analytical skills, able to work under pressure and meet deadlines.
- Ability to close sales by building rapport, communicating products/services and overcoming objections.
- Ability to communicate and present information effectively with groups and individuals.
- Ability to build positive relationships with the staff and teams.
- Works well with a variety of management styles and individuals.
- Ability to work cooperatively and collaboratively with all levels of employees.
- Ability to analyze problems and provide resolution.
- Is self-driven, detail oriented, organized and efficient.
- Has excellent follow-through and is results focused.
- Displays a commitment to quality in all work.
- Maintains confidentiality when required.
Education and Experience
- Minimum of 2 years of communication and marketing or sales experience
- Bachelor's degree or equivalent experience
- A proven track record of professional excellence
Technical Qualifications
- Strong knowledge of Microsoft Office including Word, Excel and Outlook
- Knowledge of and experience with social media and website platforms and interfaces
- Knowledge of and experience with database management.
