Breast Call Center Representative

Take the next step in your healthcare career and join Fairfax Radiology Centers to work as a Breast Call Center Representativefrom our Breast Center of Fairfax in Fairfax, VA. The position will be remote after the successful completion of a training period.

This role is full-time (40 hours per week), Shift: Monday - Friday, 8:30am - 5:00pm.

Who you are:

As the Breast Call Center Representative and valued member of our team you are someone who can effectively communicate with patients and FRC staff, prioritize tasks, and demonstrate empathy.

What you will do:

• Under the direction of the designated Breast Center Manager, and in a team environment, initiates and answers calls for Mammography Screening Add-views scheduling and Negative Breast Pathology results. Responsible for compassionate and efficient communication of results and care process, with patients, referring physicians, FRC staff and radiologists.
• Initiate and answer calls for Mammography Screening Add-views scheduling and Negative Breast Pathology results utilizing RIS/MI worklists.
• Ensure optimal customer service to all patients, peers, etc., by maintaining a pleasant tone of voice in all situations, answering the phone as quickly as possible, answering all questions, portraying empathy at all times and by returning phone calls as quickly as possible.
• Accurately perform worklist duties to meet daily productivity standards.
• Able to work well with high call volume.
• Develop relationships with health care providers to reduce barriers for patient care.
• Compliance with all federal and state laws to include HIPAA.

What you bring:

• Minimum high school diploma or GED equivalent.
• Must have 1 year experience in radiology.
• Electronic health record (EHR)/RIS experience specifically with using MedInformatix (MI)
• Ability to collaborate with physicians, staff and external organizations.
• Strong communication skills with diverse populations
• Solid relationship-building and people skills
• Excellent time management skills
• Excellent coordination skills, including multitasking and setting priorities on work assignments
• Demonstrated working knowledge of Microsoft email.
• Must be able to walk, stand and sit throughout the day for extended periods of time.
• Excellent interpersonal and communication skills in English
• Strong phone contact handling skills and manners
• Ability to apply knowledge of office procedures and conduct tasks accordingly
• Must be able to remain professional and composed during all communications.

Who we are:

Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC, metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia. FRC works with local hospitals and health care providers to deliver an excellent patient experience and top quality, specialized care.

FRC offers a competitive and comprehensive employee benefits package to eligible employees. Full-time Benefits include Health, Dental, & Vision Insurance; 401K Plan/Profit Sharing Plan; Life AD&D Insurance; Short-term and Long-term Disability Insurance; and PTO & paid Holidays. We also provide Continuing Education Reimbursement for certified professionals. Partial benefits available to Qualified Full-Time, Part-time and PRN employees depending on position.

FRC provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, or gender identity or expression, national origin, disability, military service, and genetic information (including family medical history), or any other factor protected by law (“Protected Characteristics”).