The purpose of the BREAKFAST ATTENDANT is to connect with guests at breakfast, ensuring guest satisfaction and provide service recovery when needed.
- Provides personalized service to all guests.
- Regularly communicates and converses with all guests.
- Prepares food and beverages according to recipe.
- Fully understands and complies with all food safety requirements.
- Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements.
- Efficiently replenishes buffet with food, beverages and/or supplies as needed.
- Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.
- Properly disposes of used plates, utensils, napkins and/or cups as necessary.
- May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed
- Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Must speak proficient English.
- Indoor work environment
- Minimal to moderate noise levels consistent with hotel environment
- Stand more than 2/3 of the time
- Walk more than 2/3 of the time
- Sit less than 1/3 of the time
- Reach with hands and arms more than 2/3 of the time
- Lift up to 50 pounds.
- Push / pull up to 50 pounds.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.