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SalaryJob Overview
The Breakfast Attendant position contributes to the overall success of the Food & Beverage Department. You are responsible for delivering hospitality and a great coffee experience to our guests with genuine and personable conversation. This position is critical to our guest’s overall experience as the Barista must ensure the environment is clean, in order, and stocked for our guests.
Duties and Responsibilities
As the ‘face’ of the breakfast hall, greet every single guest with a welcoming attitude and a genuine smile.
Always keep an eye on the breakfast hall and make sure guests are assisted with any needs.
Pay attention to any guest feedback and share it with the management.
Make sure to abide by food safety procedures and always maintain top hygiene.
Make sure all breakfast items are stocked during breakfast hours, never let below 50% for any item.
Make sure all breakfast areas are clean and constantly check for any spills etc.
Make sure to keep a hospitable attitude on the guests’ way out and express good wishes.
Clean the breakfast hall after finished.
Make sure the back of the house (kitchen) is at least as clean as the front of the house (breakfast room).
Prepare the items for the next day.
Constantly check expiration dates of food items and inform the management about their status.
Make sure all fridges are at desired temperatures and record the temperatures at the beginning and end of the shift, inform management of any irregularities.
Make a list of the items running out and hand it to management.
Properly stack and organize items when they are received from the vendor.
Previous related experience preferred.
Provide excellent and friendly customer service
Provides quality beverages and food products consistently for all customers by adhering to all recipes and presentation standards.
Welcome customers and be proactive to address guest needs
Maintain cleanliness throughout shifts
Point of Sale system operation
Help team members with their tasks during downtime, which may include some simple food preparation and light cleaning
Adhere to health, safety, and sanitary protocols
Upsell other store items
Be willing to work weekends and select holidays
Be willing to participate in paid training possible paid pre- official opening tasks
Complete all additional tasks given by management
Qualifications and Requirements
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
Requires manual dexterity to use and operate all necessary equipment.
Bi-lingual preferred. Basic reading, writing, and math skills.
Physical Requirements
Sitting, walking, climbing stairs, standing, crouching, bending, stooping, grasping, pushing, pulling, near vision, far vision, hearing, talking, smell, taste, travel, and lifting weights up to and including 25 lbs. may be required.
Safety Requirements
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager.
Grooming
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.
Schedule
The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required.
Standard Specification
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
