TITLE: Brand Ambassador
POSITION DESCRIPTION
PRIMARY RESPONSIBILITIES
- Become familiar with and able to speak about the company’s brand and image
- Know the Hotel Tango lineup of current and new spirits intimately
- Engage and educate consumers and retail staff on Hotel Tango’s spirits to increase sales at promotional events
- Generate brand awareness and positive product impressions to increase sales
- Assess customers' needs and interests to recommend products best
- Responsibly sample Hotel Tango spirits to interested customers
- Answer all questions pertaining to the brand and product line
- Make cocktail recommendations for spirits for on-premise accounts
- Assist with placement of all Hotel Tango products at account, including replenishment of inventory levels by filling and maintaining shelves and displays
- Manage in setting up and breaking down of all samplings, special events, and festivals
- Interact in a friendly, enthusiastic, energetic, and outgoing manner with management, clients, and consumers
- Maintain adherence to all company policies and procedures
- Timely completion of post-evaluation form
- Record concerns and feedback from customers and retail staff
- Work with key account list to increase the rate of sale in accounts through account management and consumer interactions
- Recommend relevant events, festivals, or programs that can be activated in key accounts to increase rate of sale
- Additional duties as assigned
SKILLS & EXPERIENCE
- QUALIFICATIONS:
- Because of the nature of this position, all candidates must be at least 21 years of age
- 2 years of experience in a similar role in the adult beverage industry
- Must be willing to conduct Adult Beverage (alcohol) demonstrations; Company will provide paid training
- Availability to work varied hours/days as business dictates, including evenings and/or weekends for special events. Shifts can range from 3-6 hours, taking place mostly Thursday – Sunday
- The ability to speak and write the English language, at least at the high school level, is required
- Must have or be willing to obtain a state-serving license and salesman permit
- A high school diploma or equivalent is preferred
- Daily Internet/email access and/or smartphone required
- Local travel required up to 25 miles
- SKILLS:
- Ability to communicate effectively
- Demonstrate and exhibit high levels of professionalism
- Disciplined and able to work independently
- EXPERIENCE:
- Previous experience as a server, bartender, or worked with alcohol is preferred
- Experience in event marketing, demonstrations, sales, brand promotion, or retail/grocery preferred
- ABILITIES:
- While performing the duties of this job, the Brand Ambassador is required to stand; walk; use hands to handle products weighing up to 50 pounds or feel objects, tools, or controls; reach with hands and arms; climb, balance, or squat; and talk or hear.
PERFORMANCE GOALS:
The level of performance we expect from a Brand Ambassador must be a results-oriented professional with excellent communication skills; who uses diplomacy and discretion. Strong customer service orientation, ability to multitask, work independently and/or within a team, pay attention to detail and meet deadlines.
KEY PERFORMANCE INDICATORS:
- Rate of Sale in Key Accounts
- Sales ConversionsAccount Visits
- Menu Placements
- Events/Promos