Full Time Brand Ambassador/Sales Associate

Full-Time Brand Ambassador
Non-exempt (Hourly)Full-Time Brand Ambassadors are have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future Leadership roles within the Organization where you can begin to write your Next Great Chapter.​ Overview:
- Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
- Supports the store in the execution of company initiatives
- Supports and participates in team training to execute business results
- Creative in thinking of new way to engage clients and reach out to a wider client base
- Utilizes NWOS to drive business results Business Driver,
Responsibilities in Store:
- Provide best in class customer service by recommending, selecting and helping customers locate merchandise.
- Works to create meaningful and long-term relationships with their clients to drive both current and future business.
- Follows up on assigned tasks, goals & priorities for the day.
- Leverages More Ways to Shop to drive incremental store sales.
- Understands KPI performance and can speak to wins and opportunities.
- Anticipate obstacles and proactively take action by making recommendations
.Overview:
- Is the ideal representative of the customer experience expectations in store
- Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
- Engages in store client initiatives and community outreach
- Champion of RL core values
- Embraces RL MWTS and new technology
Brand Ambassador, Responsibilities in store:
- Welcome customers like honored guests in your home
- Adapt service approach and be accessible to every customer
- Effective balances tasks while prioritizing the RL experience
- Demonstrates passion and knowledge of fashion and styling
- Contributes to a friendly and fun environment and store culture through engagement in peer recognition
- Participates in community activities and events through RL Gives Back
- Participates and encourages peers to join in all RL cultural events, activities and conversations Overview:
- Supports a collaborative environment with the customer at its core
- Engages in networking and sourcing talent
- Provides on going feedback to Management on successes and opportunities Optimize Team, Responsibilities in store:
- Motivates peers to drive results for day and segment to achieve goals
- Acts as Co Pilot for new Associates
- Supports associate onboarding, orientation and ongoing training as needed
- Continuously networking and sourcing talent for open positions or bench talent
Overview:
- Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
- Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
- Leads with digital; BOPIS, pay by link, virtual appointments, digital clienteling. Connected Retail, Responsibilities in store:
- Champions the use of new technology
- Utilizes and promotes all Connected tools and resources
- Delivers on targets and measurements of success Overview:
- Maintains exceptional productivity standards through store execution
- Upholds all company policies and procedures
Operational Excellence, Responsibilities in store:
- Maintains store standards, policies and processes on sales floor and BOH.
- Makes sound and timely decisions on problems / issues requiring attention.
- Utilizes all inventory management tools and processes
- Actively participates in replenishment activities: RFID Reports / Replenishment Overview:
- Provides necessary feedback to Management on category opportunities or needs.
- Ensures sales floor and all store standards are met at all time.
Elevate Product Presentation, Responsibilities in store:
- Participate in event and floor set execution to represent brand and product strategies.
- Participate in established strategy for recovery and replenishment (ISOS).
- Maintains a high level of Product Knowledge expertise.
- Shares and applies knowledge with Internal / External Customer.

Job Type: Full-time

Pay: $17.00 - $17.25 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Auburn Hills, MI: Relocate before starting work (Required)

Work Location: In person