Body Shop Administrative Assistant

SUMMARY

The Body Shop Administrative Assistant supports the Body Shop by collecting all customer information, including insurance information, performing follow-up calls, taking payments, and performing other administrative duties while representing the dealership in a professional, friendly manner at all times.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

• Communicate with customers, insurance representatives, and vendors in a professional, friendly, and efficiently.
• Communicate messages to the Body Shop Manager and staff promptly.
• Provide basic information to callers who have general inquiries.
• Write and administer all Pos, assist with tracking receivables, and book completed work orders.
• Schedule appointments for estimates and repairs.
• Update customers on the progress of vehicle repair.
• Collect payment and record appropriately.

JOB REQUIREMENTS

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Pleasant and clear speaking voice.
• Ability to work well with customers and co-workers.
• Ability to multi-task in a fast paced environment.

EDUCATION

• High School diploma or GED

EXPERIENCE

• 2 years of Body Shop or dealership customer service preferred

PHYSICAL REQUIREMENTS

Must be able to stand, sit, and walk the shop floor. Must be able to lift at least 15 pounds on occasion. Must be able to push, pull, and reach with hands and arms. Must have close and distance vision.

Disclaimer: This job description is not a contract of employment. No Dealership manager or other employee at the Dealership has the authority to make a commitment of guaranteed or continued employment to you and this job description, or any dealership publication, practice, or procedure should not be understood to make any such commitment. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee.