Billing Specialist

Job Title: Billing Specialist

Department: Client Experience

Reports To: Client Experience Manager

Position Type: Full-time position starting at $23/hour for US Based Candidates.

Robbins Research International, led by the iconic Tony Robbins, stands as the global leader in personal development and peak performance strategy. With an unwavering commitment to redefining and delivering extraordinary client experiences, our diverse product suite encompasses personal development, sales, digital products, and corporate seminars. From mastering mental conditioning and communication to excelling in business and personal achievement, our goal is to transform lives and make lasting impacts.

Job Overview:

We are actively seeking a proficient and detail-oriented Billing Specialist to become the next valuable addition to our team. This role isn’t about mere oversight; it's about diving deep. As our next Retention Billing Specialist, and reporting to our Client Experience Manager, you will play a critical role in overseeing and sustaining our billing system, with a primary focus on bringing paid-in-full accounts to a zero balance within specified time constraints.

Key Responsibilities:

This pivotal role combines financial acumen, sales, and client services, with exceptional communication skills to enhance our billing operations and customer relationships. This position offers a unique opportunity to contribute to the financial health of our company while fostering positive interactions with our clients.

• Debt Recovery: Dive into historical accounts as far back as 2018, identifying those that are partially paid or not meeting the minimum engagement criteria.

• Your expertise will be crucial in addressing and rectifying these discrepancies to improve our financial standing.

• Payment Resolution and Customer Engagement: Proactively engage with customers to negotiate and establish feasible payment plans for failed payments.

• Your constructive approach and commitment to resolving overdue balances will play a crucial role in maintaining positive customer relations and supporting our financial objectives.

• Account Management: Take charge of accounts from 14 to 30 days post-event, ensuring full payment and seamless collaboration with the sales team for accounts within the initial 30-day period.

• Your meticulous attention to detail and proactive management will drive the success of our account resolution efforts.

• Exceptional Communication: With your strong verbal and written communication skills, you will effectively convey the benefits of our products or services, negotiate deals, and build enduring relationships with clients.

• Your ability to articulate complex information in an accessible manner will be key to our collective success.

• Collaboration: Work closely with our internal team to streamline the billing process and swiftly address any issues that arise.

• Your team-oriented approach will ensure a smooth and efficient operation, contributing to the overall success of our business.

• Reporting & Analysis: Regular reporting to the executive team on account statuses and providing insightful analysis for improvements will be part of your role.

• Your analytical skills will help shape strategies to enhance our billing operations and financial health.

• Management of Defaults and Failed Payments: Assume full responsibility for managing defaults and failed payments, including those from subscriptions through Stripe and in-house auto-bills.

• Your diligence in identifying failed transactions, ensuring timely follow-ups, and maintaining accurate payment records will be invaluable.

Qualifications:

• Minimum of 2-3+ years experience in a Sales or Client Services position.

• Ability to achieve daily team retention and saves goals, as well as customer centric KPIs through client retention outcomes

• Ability to work in a fast-paced, dynamic environment, managing multiple priorities and deadlines.

• Proven experience in a role that involved billing, finance, or a related field.

• Outstanding client facing communication skills, as well as team interpersonal skills with the ability to build rapport and establish trust

• Familiarity with Salesforce software and Excel, strong analytical skills and attention to detail.

PERKS & BENEFITS

• Company ESOP program (Employee Stock Ownership Program)

• Health & Wellness benefits

• Attend Tony Robbins events and access to Tony Robbins content

• The ability to work remotely from your home

• Become part of an amazing team making a difference!

HOW TO APPLY:

Here’s what’s needed for you to be considered for our team:

• Complete the application and candidate survey, which will be sent to via email after submitting your information.

• Complete the SPARKHIRE video interview introducing yourself and why you are passionate about this opportunity: https://hire.li/8V3NrpnMlTM8cgbQ00yQl

P.S. If this isn’t you but you know of someone that would thrive in this role and this environment, we want to hear from them too! Just forward this posting along to them

COMPANY PROFILE

Robbins Research International, Inc. empowers individuals and organizations to guide them towards extraordinary growth and success. We use a unique system of practical tools, proven models, and dynamic communication known as the Tony Robbins Success System.

Our scientifically proven approach creates enduring transformation and measurable results that have been documented for nearly five decades. These outcomes are the result of full immersion at virtual and in-person events, personal and group coaching, and self-guided training tools and strategies including books, audios, videos, and exclusive support communities.

Tony Robbins is the world’s #1 life and business strategist, a 5-time New York Times #1 bestselling author, global entrepreneur, investor, philanthropist, and creator of the coaching industry as it is known today. He has empowered over 100 million people from 195 countries to enjoy a greater sense of success, purpose and fulfillment in all areas of their lives.