Address
SalaryEssential functions
Reasonable accommodations_ may be made to enable individuals with disabilities to perform these essential functions._
- Communicate with local facilities by phone to research and resolve customer service issues
- Collaborate with team members and customers to resolve billing and administrative inconsistencies and errors.
- Produce invoices and process payments.
- Produce invoices and process payments.
- Data entry of completed facility delivery/pickup paperwork into proprietary software.
Competencies/skills
- Ability to work in a high-volume environment with a focus on peak and regular season billing administration
- Customer-focused attitude, with high level of professionalism and discretion.
- Strong organization skills, including detail orientated with strong follow up and follow-through skills.
- Excellent verbal and written communication.
- Ability to work autonomously in a fast-paced environment and multi-task.
- Proficiency in Microsoft Office Suite (Excel, Outlook & Word)
- Ability to thrive in a team environment
- Ability to work effectively under deadlines in a fast-paced environment
- Ability to adapt to change.
- Flexibility to work extended hours as needed.
Specialized knowledge and/or licenses
None
Supervisory responsibilities
None
Work environment
Working conditions for this position are in a standard office setting which is generally indoors in a controlled environment.
Physical demands
The physical demands for this position include prolonged periods of sitting at a desk and working on a computer and phone for 8-hour shifts. Position requires ability to exchange ideas quickly and clearly and the ability to receive and evaluate detailed information and instructions. Light physical effort required including pulling and lifting or moving lightweight material with occasional lifting or moving materials or equipment (over 5 and up to 25 pounds).
Travel required
None
Required education and experience
- High School Diploma or equivalent required.
- 1+ year(s) experience working in a high-volume customer service environment
- Knowledge of billing and collections procedures.
EEO statement
1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
Pay: $16.00 - $18.00 per hour
Work Location: In person
