Billing Representative - Remote In Las Vegas, Nv

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 7:45am – 4:15pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2716 North Tenaya Way Las Vegas, NV 89128

If you are located within Las Vegas, NV you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Handle incoming patient calls and audit the account for accuracy
• Assist patients either in person or over the phone regarding their account
• Establish payment arrangements with the patient
• Post payments received from patients
• Handle correspondence received from patients
• Work returned mail
• Process patient refunds
• Must keep up to date on payer contract changes, HIPAA regulations, and other billing/collection issues
• Resolves most questions and problems, and refers only the most complex issues to higher levels
• Excellent written and oral communication skills needed
• This position must maintain a high level of customer service and will need to have knowledge of third-party payer contracts, HIPAA regulations, and the Fair Credit and Reporting Act

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

One year of post-high school education can be substituted/is equivalent to one year of experience.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of medical collection billing experience
• 1+ years of call center experience
• Working knowledge and understanding of ICD10 and CPT coding - including modifiers
• Data Entry skills which include 10-key by touch
• Basic computer skills with Microsoft Outlook, Microsoft Word, and Microsoft Excel
• Ability to work full-time, Monday - Friday between the hours of 7:45am – 4:15pm PST

Preferred Qualifications:

• Bilingual fluency in English and Spanish
• Working knowledge of electronic health system software applications; preferably Allscripts Practice Management
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements:

• Reside within Las Vegas, NV
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proficient conflict management skills including the ability to resolve stressful situations
• Strong oral and written communication skills

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.