Billing Coordinator/Admin Support Specialist

S2748

999358

Administrative Support Spec

Billing Coordinator/Admin Support Specialist

Administration - Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Department of Psychology consists of 25 full-time faculty and offers a BA and BS in psychology, including Disciplinary Honors, an MA in experimental psychology, and a PhD in clinical, cognitive, developmental, and social psychology (See http://psy.uncg.edu for more information).

The UNCG Psychology Clinic is looking for a Billing Coordinator/Administrative assistant to join our established community-facing psychology practice at the University of North Carolina Greensboro in Greensboro, NC. Medicaid billing experience is required, and behavioral health billing experience is preferred. We strive to provide a respectful, collaborative environment. We seek individuals with the highest ethics and integrity and value conscientiousness, reliability, flexibility, and warmth in our team members.

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

A bachelor’s degree in Accounting, Finance or a related field is preferred. Experience with billing and/or electronic medical records is required. The ideal candidate will exhibit excellent computer skills; ability to manage multiple systems as needed and have proficiency in Microsoft Office & Excel, data entry and accounting software programs, have excellent communication and interpersonal skills, good organizational and time management skills and the ability to work independently and as a team, strong attention to detail, and the ability to prioritize. A minimum of three years of Medicaid experience working with claims and or billing is preferred. Spanish-language fluency preferred.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$40,134 - $41,739

Psychology - 12215

8:30am - 5:30pm, M-F

12

Secretarial and Clerical

Administrative Support Spec

01/10/2024

01/24/2024

1.000

Non-Exempt

Maintain accurate and up-to-date billing accounts within the electronic health record (EHR)

• Understand and inform clients of financial options within clinic
• Responsible for managing self-pay and Medicaid billing for the Clinic
• Contact Medicaid to verify coverage, benefits, and submit claims. Manage appeals.
• Contact client to explain benefits issues, as needed
• Create Superbills for self-pay (full fee) clients with private insurance, upon request.

Managing medical records

• Maintain accurate and up-to-date billing accounts within the electronic health record (EHR) and ensure all documentation is organized.
• Transition appointments and process claims weekly.
• Track open balances, reconcile remittance advice and online payments within the EHR. Review financial assistance paperwork and approve fee reductions.
• Classify and index the medical records for easy retrieval, and review records, provide necessary paperwork and prepare the medical records for use.
• Oversee this work and routinely spot check records for accuracy.

Provide front office coverage and reception coverage

• Serve as first contact of clients for the clinic by phone or in person.
• Answer phones and other communications in professional manner.
• Receive and respond to client referrals from community partners.
• Communicate by phone or in person in response to client/caller needs. Determine and explain next steps of process (e.g., complete paperwork, meet with therapist)
• Prepare or assist with any necessary documentation, including the following: screening forms, financial assistance forms, credit card processing.
• Remain up to date on crisis intervention services and procedures in the event of a mental health crisis.

Credentialing

• Ensure that graduate student clinicians, supervisors, and staff maintain current credentials and licenses to practice within the clinic as specified in clinic policy.
• Keep up-to-date files for clinicians and supervisors to ensure adherence with credentialing requirements
• Submit credentialing applications to appropriate payers as required.

Lead Administrative Duties

• Oversee the workflow of the Clinic and the responsibilities
• Ensure all Clinic needs are met by both staff members
• Identify ways to improve procedures and tasks

Other duties

• Other duties as assigned.

Communication - Verbal

• Presents ideas in a clear, concise, organized manner.
• Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients.
• Advises program staff/clients in all matters related to program operations.

Journey

Office Technology

• Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment

Journey

Problem Solving

• Recognizes, defines and resolves non-standard problems using operating procedures, research, practices and established precedents.
• Resolves recurring issues and problems as well as some unique situations.
• Anticipates problems and develops recommendations for management.

Journey

Knowledge - Program

• Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation.
• May be the content/process resource.

Journey

Information/Records Administration

• Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations.
• Reviews information for completeness and accuracy using multiple guidelines.

Journey

Communication - Written

• Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience.
• Reviews sensitive materials and edits content constructively.

Journey

Work Coordination

• Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks.
• May serve as an office coordinator for a work unit.

Journey

Budgeting

• Acquire and apply knowledge of policies, procedures, and campus resources in order to complete budget forms.
• Monitors and reconciles departmental or program budget and tracks travel and office expenditures.

Journey

Hand Movement-Repetitive Motions - C, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - F, Reading - C, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - O, Hearing - C, Talking - C, Standing - O, Sitting - O, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - R, Climbing-Stairs - R, Bending - O, Squatting - O, Crawling - R, Reaching - O