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Form of workMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2022!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
Responsibilities and Duties:
- Makes and documents outbound calls to patients to review balance and request payment.
- Reviews account details to ensure financial liability amounts are accurate.
- Respond to patient questions regarding balance.
- Obtains and/or updates method of payment and sets up payment plans if necessary.
- Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information.
- Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions.
- Places delinquent accounts on financial holds and review requests for removal of holds.
- Follows up on patient invoices undeliverable due to invalid physical or email address.
- Replies to patient information requests from our contracted collection agency.
- Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement.
- All other duties as assigned.
Qualifications:
Education: Graduate of an accredited high school or GED equivalent.
Experience/Knowledge/Skills/Physical Requirements:
• Minimum of one year of billing/collection experience in healthcare, preferably in DME.
• Ability to interpret explanation of benefits and understand healthcare reimbursement terminology.
• Excellent communication and customer relation skills.
• Excellent interpersonal and organizational skills (a team player).
• Experience with Brightree billing system a plus.
• Normal office/clerical motor skills in addition to extensive computer and telephone experience.
*Pay starting no less than $15/hr
