Billing Clerk

Billing Clerk

Location: 1509 E Colonial Dr Suite 300, Orlando, FL 32803

Company Overview: Quest, Inc. is a leading organization committed to empowering individuals with developmental disabilities in Central Florida. We provide a wide range of services aimed at enhancing the lives of those we serve, enabling them to live fulfilling, independent lives. At Quest, we believe in making a positive impact on our community by fostering inclusivity and providing opportunities for growth and development.

Company Values, Mission, and Vision: At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities. Our core values include striving for excellence, being passionate about helping people, taking pride in our work, maintaining a solutions-oriented mindset, and showing respect for all people.

Position Overview: As a Billing Clerk at Quest, Inc., you'll play a pivotal role in our financial operations, ensuring accuracy in transactions and supporting individuals with developmental disabilities.

Benefits: Quest, Inc. offers medical, dental, and vision insurance, accident insurance, life and disability insurance, prescription drug insurance, flexible spending accounts, 401(K) with company match, Paid Time Off (PTO), Employee Assistance Program (EAP), Daily Wallet (early pay) and great discounts on theme parks, attractions and shows, hotels, flights, rental cars, concerts, sports, and live events, movie tickets, electronics and much more. 

Key Responsibilities

• Posting daily cash receipts to the Avatar system, ensuring that payments are posted against the correct customer balance.
• Processing bank deposits for multiple entities, primarily through a scanning system but occasionally delivering deposits to the bank.
• Processing customer credit card and electronic fund transfer payments, including Medicaid payments.
• Maintaining and monitoring recurring customer payments through various credit card processing systems.
• Researching and responding to customer inquiries about outstanding balances.
• Researching and resolving incorrect or misapplied payments, EOB and other benefit rejections and other inquiries or anomalies in customer accounts.
• Preparing, reviewing and distributing monthly statements of customer balances.
• Processing monthly billing related to trade services, group homes and Intermediate Care Facilities (ICFs).
• Monitoring, maintaining and processing food stamp and Medicaid benefit transactions and records for the individuals we serve.
• Monitoring, maintaining and processing Medwaiver service authorizations for the individuals we serve.
• Monitoring, maintaining and processing Social Security transactions and records for the individuals we serve.
• Maintaining client financial records by posting to and maintaining Rep Payee accounts of the individuals we serve.
• Communicating with various regulatory agencies including the Social Security Administration (SSA), the Agency for Persons with Disabilities (APD), the Agency for Healthcare Administration (AHCA) and the Department of Housing and Urban Development (HUD) to resolve issues regarding payments or benefit eligibility for the individuals we serve.
• Preparing various periodic regulatory reports and distributing as appropriate to SSA, APD, AHCA, HUD, Client Support Coordinators and others.
• Preparing and distributing monthly regulatory documentation for fuel tax credits.
• Entering vendor invoices into the accounts payable system and distributing to the appropriate personnel for account coding and approval.
• Processing weekly check runs and ensuring that checks are mailed on a timely basis.
• Processing various communications from operations staff, client support coordinators, client guardians and regulatory agencies to ensure that data is accurately reflected in our systems.
• Other duties as assigned by supervisor.

Qualifications

• High School Education with prior accounting experience.
• Knowledge of Microsoft Office programs required.
• Prior experience with an accounting system such as Dynamics, Great Plains or QuickBooks preferred.
• Must be able to work independently and manage time to effectively handle multiple projects simultaneously.
• Must be able to organize, plan, and meet deadlines.
• Communicate effectively with external vendors, consultants, regulators, and employees and work independently with those individuals (both internal and external) that will allow you to effectively meet your goals.

Equal Opportunity Employer/Disability/Veterans