Bilingual (Spanish) Client Representative (Remote)

Remote: This a remote position. You must write and speak Spanish and have a dedicated, quiet home-office set up in place. You do not have to live in Dallas, but preference is given to those in Utah, Texas, Florida, Georgia, New Mexico, South Carolina, North Carolina, Mississippi and Pennsylvania.

Hours: 7:45 to 4:45 Mountain Time with an hour lunch provided. Adjust for your own time zone.

Note: You must complete the two assessments to be considered. Please complete the phone questions verbally, not by typing.

Purpose

As a Client Satisfaction Representative, you will proactively engage with clients to assess their satisfaction with the products and services they have received. Your role involves meticulous recording and reporting to our management team.

As a member of our client satisfaction team, you will play a crucial role in maintaining and elevating our client satisfaction levels, ultimately contributing to the success and growth of our company.

Duties

Client Engagement

• Initiate contact with clients via phone, text, and email to gather valuable feedback and insights regarding their satisfaction with Drive products and services.
• Create positive and open communication channels to encourage honest and constructive feedback.
• Must be able to talk and type well at the same time.

Active Listening

• Demonstrate a patient and empathetic approach when communicating with clients and Drive employees.
• Actively listen to both positive and negative feedback, ensuring clients feel heard and valued.
• Objectively gather feedback with a focus on how we can sort out the issue(s) and satisfy the client without taking sides.

Accurate Reporting

• Utilize tools such as NetSuite, shared spreadsheets, reports, and email to precisely record and report Client Satisfaction Index (CSI) scores and client feedback.
• Ensure timely and accurate documentation of all client feedback, contributing valuable insights for Drive’s continuous improvement.

Collaboration

• Collaborate with members of our delivery team to share valuable client feedback.

Process Enhancement

• Identify opportunities for process improvement based on client feedback, contributing to improvement to Drive’s products and services.
• Attributes and Skills

Attributes

We are seeking an individual with a genuine appreciation for people, strong communication skills, adaptability, engaging personality, empathy, patience, and active listening abilities. The ideal candidate is organized and possesses a knack for accurate and timely reporting.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you accurately talk and type at the same time?

Experience:

• Microsoft Excel: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Customer relationship management: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Remote