Seasonal Hvac Client Care Representative

Advanced Air Conditioning and Heating is a leading HVAC service provider committed to delivering exceptional heating, ventilation, and air conditioning solutions to our clients. With a strong focus on customer satisfaction and quality workmanship, we take pride in our team of skilled professionals who play a crucial role in our success.

Client Care Representative Job Overview:

We are seeking a Client Care Representative to join our team. As a Client Care Representative, your role involves handling inbound calls to schedule service and maintenance appointments, as well as reaching out to our existing clients through outbound calls to follow up after service completion and present additional products and services. A warm and friendly phone demeanor, coupled with effective multitasking skills, is essential for this position. Proficiency in computer usage and a self-motivated approach are vital qualities needed to excel in this role.

*This role is currently Seasonal with the potential to turn Full-Time*

Duties:

• Respond to customer inquiries via phone, email, and text in a timely and professional manner
• Dispatch all service/maintenance calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window.
• Provide services information and assistance to customers
• Resolve customer complaints or issues effectively and efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to address customer needs and concerns
• Utilize customer relationship management (CRM) software to track customer interactions and provide personalized support

Requirements:

• High school diploma or GED
• Previous experience in customer service/call center or a related field preferred
• Knowledge of Service Titan is a plus
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities with a focus on providing solutions
• Ability to work independently as well as collaboratively in a team environment
• Proficient in using computer systems and software applications
• Ability to multitask and prioritize tasks effectively
• Detail-oriented with strong organizational skills

If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this position does not require any sales or project management responsibilities.

We offer competitive compensation and a comprehensive benefits package

To apply, please submit your resume detailing your relevant experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person