Client Service Representative

Have you ever dreamed of being part of an Amazing Veterinary Team?

VCA Ben White Animal Hospital is seeking an experienced Customer Service Representativeto join our one-of-a-kind 5-doctor GP practice!

We are willing to train the right candidate and support their growth along the way.

We are a hospital that focusses on a healthy work culture and a teamwork mind set.

Our hospital has been serving the Austin community for over 10 years. Our tight knit community is a great place to call home.

At VCA Ben White, we have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! Whether you are an experienced CSR looking for the next step in your career or new to the industry seeking mentorship, our team is ready to partner with you.

ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work a flexible work schedule
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If this sounds like the career for you,, apply today and get started on the best career of your life!!!!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com