Job Title: Remote Call Center Virtual Assistant
Company: Client Focus
Location: Arizona (Remote Work)
Position Type: Full-Time
Salary Range: $17-$18.00 per hour
Client Focus is a leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents to ensure their clients have a clear understanding of their policies and feel protected. We are currently seeking dedicated and customer-focused individuals to join our team as a Bilingual Account Manager. You will play a vital role as a virtual team member in scheduling insurance review appointments and delivering exceptional service to policyholders. This is a full-time remote position available exclusively for residents of Arizona.
Preferences
· WFH experience
· Call center experience
· Customer service experience
· A Drive for growth and self-development
· We seek candidates willing to make a commitment to the role for a minimum of 1-2 years.
Requirements:
· Full-time availability, working 40-hour weeks.
o Cannot miss any time during the first 14 days.
· Must have a quiet, uninterrupted workspace free from distractions for the duration of your 8-hour shift.
· Must be able to make phone calls for 6 to 8 hours a day.
· Ability to work with minimal supervision and high levels of accountability
· High School degree or GED required.
· Reliable internet connection with upload speeds of 5+ Mbps and download speeds of 10+ Mbps.
· Must be a full point of contact for customers and provide A level customer service.
Required Abilities
· Capacity to maintain clear boundaries between personal and professional life
· Time Management
· Organization
· Self-Motivation
· Multi-Tasking
· Excellent Communication
o Clear and articulate verbal communication
o Active Listening
o Empathy
· Confidence in decision making abilities
· Ability to adapt in a fast-moving work environment
Schedule:
· Initial 5-6 week training period: 8 AM – 4:30 PM.
· 8-hour shifts available between 7 AM – 7 PM, dependent on workload.
· 30-minute paid break available daily.
· 1-hour unpaid break available daily.
Benefits:
· Full-time remote work with provided equipment.
· Paid training to set you up for success.
· Comprehensive medical, dental, vision, and life insurance coverage.
· 401(k) matched at 100% to help secure your financial future.
· 60 hours of paid time off per year.
o Paid time off available after 30 days of employment.
· No sales, cold calling, or insurance license required.
· Competitive starting pay range of $17-$18 per hour.
Job Duties: MUST READ!!
· Manage a workload of 20-25 State Farm agents.
· Make 150-200+ outbound calls per day to clients, scheduling insurance reviews.
· Confirm appointments the business day before via call or text.
· Re-schedule any missed or cancelled appointments.
· Conduct monthly check-ins with agents via call or email to review results.
· Adhere to compliance policies and guidelines to ensure quality and accuracy.
· Take ownership of your personal success and growth, striving for excellence in all aspects of your work.
Our Values:
At Client Focus, we uphold a set of core values that guide our decisions and actions. Familiarize yourself with our values, as they are fundamental to our culture and success:
Outcomes: Results matter most; merely working hard is insufficient and sometimes unnecessary.
Love: We care deeply about our coworkers, customers, and community.
Customers: We understand and deliver on our customers' definition of success.
Growth: Success is when our employees, customers, and company all grow and thrive.
Change: We reward and promote people who challenge the status quo and achieve excellence.
Freedom: People are amazing. Except when you try to control them.
Stewardship: We treat our customers' business like our own.
Team: We are working together to accomplish something great.
At Client Focus™ our mission is simple. Elevate Employees Careers, Protecting More People, and Transforming Small Business.
Please note that only candidates residing in Arizona will be considered for this position.
Note: The specifics of the job ad, including location, compensation, and benefits, may vary based on the company's policies and requirements.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- Are you currently living in/or are moving to Arizona? (If not, do not apply)
- Do you have a designated, quiet workspace away from distractions?
- Are you able to work 40 hours a week, Monday - Friday?
- Have you ever been charged or convicted of a crime? If yes, please explain. If no, tell us your favorite food.
- Are you bilingual?
- Please confirm you saw starting pay of $17-$18/hr
Education:
- High school or equivalent (Required)
Work Location: Remote