Bilingual Hr Specialist

Job Description
BILINGUAL HR SPECIALIST
NORTH CHICAGO, IL
Work Schedule: CST 7 - 4 PM (9 AM - 6 PM Argentina time).
Required Skills:

• High School Diploma or GED equivalent required.
• Specific language skills requirement - Spanish and English.
• Minimum of 1-2 years professional experience in HR [Payroll, Talent Acquisition, HR Administration, Benefits, etc.].
• Strong working knowledge of Workday, stakeholder management skills, good customer survey feedback.
• Familiar with HR service and processes as well as HRIS tools and systems.
• Strong communication skills - writing and speaking.
• Technology savvy; able to navigate computerized data entry systems and other relevant applications.
• ble to follow standard procedures and processes.
• ble to escalate issues timely to the right group.
• bility to handle confidential and sensitive information.
• Friendly and empathic; put themselves in someone else's "shoes ".

Project Description:

• The HR Specialist will support the South Region countries [Argentina, Chile, and Uruguay] interacting with employees and HR community.
• The HR Specialist position will report directly to the LATAM HR Ops Lead, working closely with the HR team, collaborating to review our current local HR processes supported by HR Operations, educating our internal stakeholders on HR solutions and Portal.
• This professional is responsible for routine employees inquires related to the HR matters such as vacation requests, salary payment, pay slip clarification, benefits inquires and HR Portal access.
• nd provides Employee Self-Service and Manager Self-Service support when it is necessary.
• The HR Specialist will work close from local HR team [South Region - Argentina, Chile and Uruguay] processing employees salary changes in Workday, leaves of absence, hires and terminations.
• This role is responsible for managing and controlling HR policies related to HR Operations area as well as any document update.
• Responsibilities include employee (customer) coverage - e-mail (primarily), chats and phone (least volume utilized), processing all Workday transactions for assigned countries, country specific projects, process reviews to enhance and leverage the HR Portal usage and adoption.

• Open and manage ticket/ cases using a specific HR platform [SalesForce].
• nswers general questions and redirects misplaced calls.
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions.
• Guides HR Employee Self-Service and Manager Self-Service transactions.
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
• Work with Payroll team to guarantee employees and HR requests will be processed on time and paid as part of the payroll on cycle.
• Inputs data into HR platform - Workday to transact on customer requests.
• Documents all employee inquiries, issues, and transactions in case management [SalesForce] tools as required.
• Participates in continuous improvement workshops and projects as requested.
• Participates in South Region ad hoc projects as required.

This 12+ month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: jj@alphaconsulting.com
LPHA'S REQUIREMENT #23-00758
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE