Bilingual Call Center Representative (Fluent In Spanish)

Summary:
The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet, and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries, and requests professionally and courteously.

Essential Duties/Responsibilities:

• Actively promote the company and the value of its products and services.
• Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
• Interface with a wide variety of people both internally and externally in a diplomatic manner.
• Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
• Consistently apply knowledge required to perform technical and procedural aspects of the position.
• Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
• Bilingual, Spanish/English speaking ability, required for the bilingual position.
• Diffuse customer escalations (customer save skills).
• Conduct outbound calls as required.

Education:

• High school diploma, GED, or equivalent math and English skills required.

Additional Knowledge, Skills and Abilities:

• Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions
• Excellent problem-solving skills and ability to use good judgment to make decisions
• Proficient in verbal and written communication skills including excellent listening skills.
• PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.
• Basic math skills and analytical ability necessary to respond to billing inquiries.

Physical Requirements:

• Ability to work on a computer and utilize telephone systems as required.

Working Conditions:

• Professional office environment or remote location with the majority of work performed on a personal computer in a seated position
• Overtime may be required to accommodate workload and emergency call out.
• Hours of operation can range from 7:00am to 7:00pm CT Monday-Friday (Subject to change with prior notification).

*** Bi-Lingual a HIGHLY required****

Our benefits package includes: (EXCLUDE on perm placements)

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Type: Contract

Salary: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• How long you've been working as a Bilingual Customer Service?
• Are you fluent in Spanish?
• How far is your location in Plano, TX?
• The maximum pay that our client offers for the job is $17.50/Hour. Are you god with it?

Work Location: Remote