Bhom Resident Account Coordinator

BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Resident Account Coordinator is responsible for assisting the General Manager (GM). Duties include and not limited to: ensuring all traffic, prospect, leasing, renewal and revenue data is accurate, producing daily, weekly and monthly activity and operating reports and that resident files are correctly maintained. They also work with the General Manager to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.

Essential Job Functions:

• Work with the GM and other members of the property team to maximize revenues and adhere to budgeted cost parameters. Coordinate with collection agencies to ensure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software.
• Process service requests from residents and work with property team to ensure adherence to customer service standards. Work with on-site staff to ensure that resident issues are dealt with in a timely manner and that proper follow through is done. Assist GM with scheduling, organizing and hosting resident functions.
• Compile data for special and periodic reports as requested. Work with legal counsel and local officials to perform evictions as required.
• Support the GM to ensure adherence to company and state safety standards, policies and procedures. As required, inspects units, common areas and property to ensure adherence to property standards. Works with property manager to ensure that all safety inspections are completed as required and ensures adherence to company key control policies.
• Place resident needs and requests as a number one priority and follows up with the resident to assure satisfaction. This applies to both internal and external needs. Maintain awareness of customer acceptance and patronage of facility.
• Works with the GM and team to schedule turn keys and ensures apartment units are available for schedule resident move in.
• As necessary, completes all required paperwork for all liability, workers’ compensation and property insurance claims.
• Shows and leases apartments as necessary.
• Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.
• Other duties as assigned.

Minimum Qualifications/Skills: (include key differentiators)

• Knowledge or experience in computer PC’s and software.
• Ability to communicate effectively with all levels of staff and supervisor.
• Preference and ability to work well with others.
• Self-motivated and self-directed.
• Preference for detailed and meticulous work.
• Ability to assert oneself and a high level of self-confidence.
• Ability to work without direct supervision and under varying degrees of pressure.
• Internal focus on controls and reporting.
• Perseverance to accomplish and successfully implement long-term goals.
• Experience in property management is a must, preferably student housing.

 Desired Qualifications/Skills:

• Bachelor’s Degree (preferred).

 Work Schedule:  8am-5pm, Monday-Friday, with extended hours and/or weekends being required as scheduled, or as needed to meet business needs.

 Physical Requirements/Environment: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The work is described as light in physical demand. Requirements include the ability to frequently sit, stand, walk, reach forward and overhead, and grasp. Must be able to occasionally bend, crouch or stoop. Must be able to lift and carry up to 25 lbs. and push and pull up to 50 lbs. with mechanical assistance. Must have close and distance vision and the ability to adjust focus.

Normal office work environment with little or no exposure to undesirable elements. May have contact with business machine toner chemicals.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.