Commercial Account Coordinator

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Bel Air Auto Auction has an immediate opening for an Account Coordinator at our growing facility in Belcamp, MD. The ideal candidate should possess excellent verbal and written skills, handle multiple priorities in a fast-paced environment with a sense of urgency and have an eye for detail and accuracy. Must have a professional mannerism and appearance, be well organized and a team player. Pay depends on experience and skills.

Job Summary:

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities:

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
• Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
• Educates dealers on all Auction products and services
• Investigates, troubleshoots, and resolves customer problems and issues
• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
• Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
• Follow- up as necessary
• Coordinate with lot operations to ensure appropriate scanning and organization of account vehicles
• Review vehicles in sale line up, locate missing vehicles, and work with account

Qualifications:

• High School Diploma or equivalent required
• Effective communication (written and spoken) and interpersonal skills required
• Ability to work in a high performance, fast-paced team environment
• Automotive knowledge/experience a MUST
• Computer skills, including ability use Internet and MS Office (Excel a must)
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem solving skills required
• Ability to sit or stand for prolonged periods of time

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Auto estimating: 1 year (Required)

Work Location: In person