Benefits Analyst

Primary Talent Partners has 1 opening for a Benefits Analyst to join our client. This is a 12-month W2 contract opening, contract extensions are based on performance, budget, and business needs.

• Pay: $50-55/hr
• Duration: 12-month W2 contract - no sponsorship or c2c
• Location: Hybrid in San Jose, CA

• Be the first point of contact for healthcare escalations to the benefits COE team. Monitor cases and channels (e.g. Slack: Benefits-talk, Service Now, bswift, ERC, webinar chat) observe and report on trending issues, research specific concerns and resolve working with employee, vendors and COE as needed.
• Triage healthcare “Service Now” tickets, resolve cases and escalate any administration service issues to Rewards Ops or COE team.
• Provide information to explain benefits and changes to employees and answer employee queries about benefits policies ad hoc and during benefit meetings, benefit fairs, as needed. May include updating healthcare content in call center training decks and FAQs.

• 7 years + of directly applicable US health and welfare benefits experience
• Knowledge of Employee Retirement Income Security Act (ERISA) regulations, and other applicable federal, state, and local laws governing benefits
• Strong organizational skills, ability to multi-task in a fast-paced environment.
• Strong oral and written communication skills and attention to detail.
• Ability to work both independently and within a team to meet common goals.
• Demonstrate analytical and problem-solving capabilities to manage escalations and help Sr. program managers identify root causes of issues.
• Ability to collaborate with various stakeholders such as Employee Resource Center (ERC), payroll, communications, and vendors.
• Demonstrate desire to grow and learn new things.

• Bswift and Emma administration: Review and update Open Enrollment requirements to include updating text and plan details and testing the bswift enrollment tool and Emma for annual Open Enrollment readiness. Perform final test OE site after benefit administrator vendor and Rewards Ops sign off to confirm enrollment flows, content and rates.
• Communications content review: Open Enrollment/EOY video library, PDFs (e.g. Rewards Guide R1), OE website content, benefits.***.com October OE updates and end of year updates. And ad-hoc and midyear work on benefits.***.com health care content review, birthday cards, vendor custom communications and mailers and vendor microsite reviews.
• Events support: Liaise with internal and external teams on healthcare events, including calendaring and fulfillment. Confirm healthcare vendors OE fair and pop-up attendance and signage. Support programmatic webinars by coordinating scheduling and promotion and reviewing of supporting collateral (decks, flyers, posters, FAQs, tip sheets, etc. R1) as needed.
• Compliance
• May review Clients, plan booklets, schedule of benefits and other compliance documents and coordinate with program managers to support any compliance implementation and posting.
• Support legislative requirements such as healthcare transparency, mental health parity (reviewing documents, posting mandatory employee notifications, tracking, scheduling)
• May contribute to compliance administration such as non-discrimination testing.
• May project manage and track annual compliance notices (e.g., SAR, Medicare, HIPAA) and aggregate notices for employee notification by annual deadlines.
• Special projects
• In partnership with Sr. program managers, help drive or support various special projects such as RFP, implementation of new benefits vendors or programs.
• Support healthcare portion for survey submissions (e.g. SVEF benchmark survey, Corporate Equality Index CEI)
• Liaise with wellbeing team on healthcare data needs for physical and emotional wellbeing dashboards.
• Acquisitions: Support acquired company medical plan transition (onboarding providers for claim runoff, decommissioning, scheduling webinars and support Q&A sessions).