Banquet Houseman

• Assist the Banquet Manager with scheduling, reporting, training and performance management of the Banquet Housemen Staff.
• Approach all encounters with guests, whether internal or external in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Be familiar with Hotel Standard Operating Procedures.
• Supervise the setup event space in a timely and safe fashion according to instructions/details outlined on Banquet Event Orders (BEOs) and floor plans; chairs, tables, linen, displays, etc.
• Maintain High standards of cleanliness and sanitation throughout banquet function space, pre-function space and storage areas to include carpets, walls, walks, windows, heating/air conditioning units, etc.
• Oversee the maintenance of all Banquet Storerooms, ensuring that they are kept in a neat and organized manner, stocked with any and all appropriate supplies necessary for meetings or food service functions.
• Working with the Banquet Captain assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. by completing equipment requisitions in a timely fashion
• Greet and welcome client representatives and guests, responding to requests in a timely, friendly and efficient manner as it pertains to function room set-up.
• Responsible for making the function space visually appealing by maintaining high standards of cleanliness and ensuring that equipment is in good working order.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service with regards to function room set-up.
• Provide excellent customer service and ensure customer needs are met
• Provide unique and creative ideas to enhance meetings & group experience
• Be familiar with all current and upcoming event details
• Should be able to work under pressure and also work in long or break shifts
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
• Ability to read and follow and communicate instructions from Banquet Event Orders (BEOs) to subordinates
• Effective communication skills, both oral and written.
• Familiar with various types of room setups (classroom, rounds, hollow, square, etc.)
• Ability to keep up with a fast-paced environment, and accommodate last-minute changes
• Ability to lift at least 75lbs or more at times
• Must possess superior organizational skills and be able to effectively multi-task.
• Physically fit, able to stand/walk/move for extended hours
• Flexible work schedule, hours and shifts will vary

Job Types: Full-time, Part-time

Pay: $17.73 - $21.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Towson, MD 21204: Relocate before starting work (Required)

Work Location: In person