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Form of workPOSITION OVERVIEW
The Medical Billing & Collections Specialist is responsible for Accounts Receivable management, collections, and refunds. The medical billing and collection specialist is responsible for all functions related to the collection of payment on patient accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage client collections/accounts receivables
- Write off adjustments on the account.
- Communicate patient responsibility
- Input collection data received from collections reports into the electronic medical records database.
- Updating address information into EMR system for returned mail. Resubmit mail and/or send straight to collections.
- Respond to emails from Patient Services/Surgery Scheduling team regarding patients in collections then calling the patient to collect outstanding balance.
- Phone work as scheduled to include incoming calls requesting account information and making outgoing calls for account investigation.
- Review weekly statements sending letters or emails to patients to collect payment prior to sending to collections.
- Provide backup phone coverage and other office responsibilities as a member of the Billing Team.
- Manage both self-pay accounts and Allergy department accounts.
- Handle other duties and special projects as assigned.
EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS
Education
- High School Diploma or equivalent
Experience
- Minimum 3-5 years medical billing experience.
- Experience with eClinicalWorks (ECW) Software (preferred)
Knowledge & Skills
- Proficiency in using computers and ability to learn various software.
- Superior organizational and problem-solving skills, and attention to detail
- Familiarity with medical billing systems, ICD-10, CPT, medical coding, and basic medical terminology.
- Ability to work well in a team environment.
- Strong communication (verbal and written) skills.
