Job Description:
Role: Audio Visual Pre-Sales System Designer/Engineer
Location: Durham, NC/Hybrid (Relocation assistance will be provided)
Job type: Full-time/Permanent
Essential Functions:
- Design customer-centered AV systems with attention to detail, timeliness and accuracy that ensure satisfaction and sustainability within the client environment
- Partner with Account Team to effectively assess customer needs
- Provide Account Team with technical advisement and brainstorming during pre-sale opportunities and attend client meetings as appropriate
- Provide consistent customer service during any client interaction, reinforcing confidence both in capabilities and our trustworthiness to deliver on a commitment of excellence
- Maintain effective 2-way communication with Project Manager regarding expectations and status of projects; adhere to design timelines, proactively identify and address potential challenges
- Collaborate with post-sales designer to ensure accurate drawings and design intent
- Contribute to the ongoing development of our templates, methodology, and innovation efforts
- Support accurate and sustainable asset management as requested.
- Actively seek and demonstrate continuous growth in knowledge of current and new technologies relevant to product and service offerings and strategic vision.
- Attend relevant external trainings and learn from Level II Design teammates throughout the year as a continuing education process
- Achieve and maintain entry level DSP, CTS, DMC-E, Dante, and XTP-E certifications as applicable
- Develop proficiency across DSP environments and multiple lines of equipment.
- Provide advice to teammates as needed and relevant, including onsite support to install and service teams.
- Update Dtools equipment catalog as needed.
- Support Level II Design teammates with design for network infrastructure, as needed
- Maintain compliance with company administration responsibilities such as submitting weekly time and expense reports via ConnectWise.
- Other duties as assigned
Competencies:
- Cross-functional collaboration
- Critical needs assessment and creative problem solving
- Technological innovation
- Client engagement
- Curiosity and learning mindset to effect continuous improvement
- Self-motivated team player who takes initiative to solve problems as appropriate
Requirements:
- Demonstrated success delivering on-target with quantifiable results and customer satisfaction
- 3+ years of experience designing a variety of commercial AV systems in various markets (i.e. education, healthcare, government, corporate, etc)
- 4-year degree in electrical engineering, computer engineering, or computer networking or relevant experience.
- CTS certification or completion of CTS certification within 6 months of hire
- Preferred CTS-D certification.
- Preferred entry level DSP, DMC-E, Dante, and XTP-E certifications
- Preferred familiarity with connectwise (ERP system)
- Able to apply basic network design principles
- Direct client interaction experience
Job Type: Full-time
Salary: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you a US Citizen?
- Are you a Green Card Holder?
- What is your current location?
- What is your expected salary for fulltime/annum?
- What is your email address/email ID?
- What would be your notice period if offered?
- What is the reason for job change from your current employment?
Experience:
- Audio Visual Presales Design: 3 years (Preferred)
Ability to Commute:
- Durham, NC 27701 (Preferred)
Ability to Relocate:
- Durham, NC 27701: Relocate before starting work (Required)
Work Location: In person