Associate Eligibility Specialist Peak/Call Center (Remote)

Apply By:
03/17/24
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:
Are you seeking more than a paycheck?
Do you want a career that fulfills your passions and purpose to make a difference in the lives of our community members?
Does working with an agency that provides opportunities for growth, professional development, and advancement sound exciting?
Do you have a passion for working with people and facilitating effective business processes leading towards and reflecting the vision and values of Human Services?
Jefferson County invites you to apply for the PEAK call center Associate Eligibility Specialist. This position provides you the opportunity to work for a county that's thrives on working collaboratively and overcoming challenges. The Associate Eligibility Specialist provides advanced level customer services and support to Human Services staff and clients.
Anticipated Hiring Range: $21.00 – $22.00 USD Hourly
Compensation will be determined based on education, experience, and skills.
The position will work remotely, but will be asked to come in on-site for training and other occasional events.

• Please note that you must be a Colorado resident at the time of hire to be considered for this position*

As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.
The Eligibility Specialist Associate is responsible for:
Connecting with customers through our call center to answer questions, address escalations, and resolve case concerns.
Serving as first point of contact and responding to customer inquiries.
Reviewing applications for completeness, uploading documents, and data entry into complex computer program (Colorado Benefit Management System – CBMS and other systems).
Researching case files, locating case files, reviewing for missing required information, and communicating with staff in numerous areas.
Please note, this is not a case management position.
Knowledge, skills, and attributes that lead to success in this role include:
High aptitude for customer service
Strong organization and prioritization skills Thrive in a fast-paced, high-volume customer service role
Excellent communication abilities and teamwork focused
Strong follow up skills
Passion to make a difference
QUALIFICATIONS
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications:
High school diploma or equivalent certificate
Preferred Qualifications:
A minimum of one year of work-related experience
Experience working in a call center
Some customer service experience
Experience working on a team that is fully remote
Additional Information:
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
How to Apply:
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
County Recruitment Team: 303-271-8400 or careertalent@jeffco.us
Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
Education:
GED, High School Diploma
Experience:
Work Experience: No Experience
Certifications:
Languages:
Category:
Health & Human Services

Health insurance, Tuition reimbursement, Paid time off, Vision insurance