Address**NOT REMOTE**
Essential Job Functions:
Schedule audiovisual resources and conference rooms using Ciscos Telepresence Management System (TMS).
Assist in the development of audiovisual standards, and work to apply them to new and existing build outs.
Work with audiovisual integrators to ensure that project scope has been fulfilled and quality standards are met prior to project acceptance.
Manage Acano virtual collaboration spaces.
Inventory administration.
Provide end-user training.
Integrate audiovisual assets into Crestron Fusion.
Provide prompt response to end-user reported audiovisual issues.
Troubleshoot and repair/replace malfunctioning audiovisual equipment.
Perform software and firmware updates afterhours.
Provide in-person support for high importance meetings.
Provision new videoconferencing endpoints using Cisco TMS.
Optimize conference room audiovisual settings to offer the best user experience possible.
Have an understanding of how lighting, ergonomics, and acoustics pertain to audiovisual systems and make holistic recommendations which improve the end-user experience.
Work with support partners to facilitate repair and replacement of equipment.
Track all incidents and tasks using an internal ticketing system.
Education/Experience Requirements:
Possess an in-depth understanding of visual systems (LED displays, video walls, projectors, etc.).
Possess a working knowledge of audiovisual control systems and technologies (AMX, Crestron, etc.).
Audiovisual testing instruments and meters.
Microsoft Visio.
Ability to understand blueprints, schematics, and flow diagrams.
Excellent customer service skills.
Experience installing and troubleshooting many makes/models/designs of audiovisual equipment.
