Address
Form of work
SalaryApply By:
04/02/24
Division:
Housing Economic & Employment Services Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:
The CCAP Eligibility Specialist role is a great opportunity if you are:
wanting to start your career in Human Services field.
looking for a career change to support our community by using your attention to detail and critical thinking skills.
working in the financial realm and would like to transition to a more person-centered, interactive, and fulfilling career.
The CCAP Eligibility Specialist determines initial and continuing eligibility for the Colorado Child Care Assistance Program (CCCAP). This program provides financial assistance to eligible low-income families, supporting their employment, education/training and/or job search activities. This involves processing and entering information using the Child Care Automated Tracking System (CHATS). This position is responsible for determining initial and ongoing eligibility, processing submitted documentation in a timely manner. This position will also maintain an ongoing supportive relationship with customers while they are active in the program.
This position is available for schedules of 5/8 (8-hour workdays Monday-Friday) or 4/10s (10-hour workdays Monday-Thursday or Tuesday-Friday) to be negotiated with hiring manager.
This position is hybrid, with remote work and in-office work required. Training will be in office.
Anticipated Hiring Range: $24.00 - $25.00 per hour
Compensation will be determined based on education, experience and skills.
Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.
Essential Duties:
Providing excellent customer service provided to internal and external customers and community members.
Determining initial and ongoing eligibility for customers accessing child care benefits, based on the rules/regulations of the CCCAP program.
Assembling and reviewing information supplied by the customer regarding financial and other criteria.
Effectively communicate face-to-face, in writing, and over the phone with customers, coworkers, and community partners.
Identify and assess customers' needs to provide appropriate solutions and resources.
Resolve customer complaints by determining the root cause, resolving issues, and working through the best solution to the problem.
Ability to be flexible to the changing business needs of the agency.
Awareness of and ability to educate customers on available resources within the agency and with community partners
Developing effective working relationships with customers, providers, internal/external partners, state representatives and the CCCAP Business Office.
Making referrals to outside agencies for additional services, as needed.
Performing daily data entry in complex computer systems to process information and ensure accurate decisions have been made regarding customer benefits.
Accurately interpreting and evaluating computer-generated data to determine application to each individual case.
Preparing written documentation for each case ensuring accuracy, emphasizing verification of eligibility factors, and resolving unclear or contradictory information.
Recognizing cases that are a potential conflict of interest.
Condensing, organizing, storing and tracking cases files and documents.
Interpreting and applying county, state and Federal regulations and policies.
Granting, modifying, denying or discontinuing an individual's eligibility, using great discretion and adhering to applicable state rules.
Participating in state/county trainings and quality assurance practices, supporting program integrity efforts.
Identify and report potential fraud situations to the Investigations Unit.
Self-motivation with the ability to work independently and on a team.
Troubleshoot system and case issues as needed.
Attend training and pass all required exams to maintain/enhance knowledge and professionalism.
Other duties as assigned.
Please note, this is not a case management position.
Qualifications:
Research shows that women and other underrepresented and historically marginalized groups
tend to apply only when they check every box in the posting. If you are reading this and
hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and
excitement for making an impact is just as important as work experience.
Minimum Qualifications:
High School Diploma or equivalent certificate and
One year of work-related experience is required.
Or an equivalent combination of education and experience.
Preferred Qualifications:
Related experience in customer service.
Related experience with data entry into complex computer databases.
Experience in a social/human services field is preferred.
Skills and qualities that lead to success in this role include:
A passion for helping community members and ability to demonstrate the mission, vision, and values of the County and Human Services.
The ability to understand and correctly apply county, state, and federal regulations while entering information into complex computer databases.
Ability to think critically and pay attention to detail to ensure accuracy of data entry and final eligibility results, including an understanding of appropriate actions to take within mandated timeframes.
Strong attention to detail and ability to use complex computer systems with high accuracy.
Strong communication skills to be able to assist customers navigate through the system and understand program requirements.
Strong organization skills and strict attention to deadlines.
Ability to have difficult conversations with customers when the result is not favorable.
Thrives in a fast-paced environment with frequent changes to program rules/guidelines.
Additional Information:
Offer of employment contingent upon successful completion of criminal history, finger-printing motor vehicle report, education verification, and/or references. Criminal history must not include but not limited to convictions for theft, forgery, counterfeiting, crimes against a person, or other related charges. (Felonies within the last 7 years, misdemeanors within the last 3 years, or a pattern of convictions.)
Once in the background step, we will ask you to provide five references including two supervisors. To prevent the process from slowing, we recommend you have the email addresses of your references ready and have notified them they may be contacted. Options for references could include: supervisor/manager, peer, professor, career counselor, someone you volunteer with, or anyone who can speak to how you work.
Please note that supplemental questions requiring a written response will serve as a writing sample.
How to Apply:
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
County Recruitment Team: 303-271-8400 or careertalent@jeffco.us
Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
Education:
GED, High School Diploma
Experience:
Work Experience: Minimum one year
Certifications:
Languages:
Category:
Health & Human Services
