Eligibility Support Specialist

Agency: Cass Human Service Zone
Position Title: Eligibility Support Specialist
Position Location: Fargo, ND
Position Status:Full Time / 1.0 FTE (40 hours / week)
Summary of Work
Cass Human Service Zone partners with the Department of Health and Human Services to deliver exceptional Economic Assistance programs to our community.
The Eligibility Support Specialist assists the Economic Assistance team through administrative, programmatic, and client support.
This position works with Economic Assistance programs including Temporary Assistance to Needy Families (TANF), Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.
Program training is provided for this position.
Eligibility Support Specialist - Example of Duties:

• Assist client in front-desk lobby environment
• Field client communications including phone calls, emails, and mail
• Prepare general correspondence
• Organize and maintain office records, filing systems, and general office procedure
• Assemble and distribute program information, applications, forms, reports, and other materials to clients
• Review, input, and retrieve data from various databases and computer systems
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations

To succeed in this position, you should have strong administrative, collaboration and communication skills.
An ideal candidate for this position will be organized and able to communicate effectively with diverse populations.
You will have an eye for detail, be able to manage your time and priorities effectively and pride yourself on excellent communication skills, empathy, and being a team player.
You will have a passion for helping others and making a difference in our community.
Working for Cass Human Service Zone :
Cass Human Service Zone partners with the Department of Health and Human Services and Cass County to deliver state-driven Economic Assistance Programs and provides employees with the excellent benefits and employment packages offered by Cass County as a Cass County employee.
Cass Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).
Employees enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.
Minimum Qualifications
This position requires a high school diploma or GED - plus - one (1) of the following:

• Completion of the Eligibility Worker one-year certificate program
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
• Three (3) years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, computer/data processing fields
• Three (3) years of any combination of education and experience listed above

About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted.
If the Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given.

• Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
• All application material must be received on or before the closing date by 11:59 pm.
• A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information or if you need an accommodation, please contact Zone HR at: 701-239-6770 or duitsmans@casscountynd.gov.
Employing Unit: Cass County Human Service Zone
TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.