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SalaryAbout Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
About Denver Human Services:
At Denver Human Services (DHS), we are creating an extraordinary Human Services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
Diversity at Denver Human Services
Over the past three years, Denver Human Services has worked to further define what it means to “Be Human”. While our work has been rooted in providing services that support basic human needs, or what we call essential services, we acknowledge that the whole person cannot thrive without addressing those structural and systemic barriers that prevent all from experiencing equity, inclusion, and respect for diversity. Our mission is “to partner with the community to protect those in harm’s way and help all people in need.” In fulfilling this mission, we understand that the intersections of race and poverty have impacted the disproportionate representation of Black, Indigenous, and people of color (BIPOC) involvement and experience with our agency, the criminal justice system, homelessness, poverty, and poor health outcomes. We believe in and are guided by working to improve: Equity and Access; Safety and Wellness; Connectivity; Economic Resilience; and supporting our Workforce. We are committing to include in our work a strategic focus on Equity, Diversity, and Inclusion for all people.
The Redetermination Team is seeking an Eligibility Specialist. Eligibility Specialists are considered subject matter experts in eligibility and public assistance programming such as Colorado Works and/or Adult Financial. We are seeking an individual familiar with these laws, rules, regulations, computer systems and general practices programs. Our Eligibility Specialist would be expected to:
- Pull, sort and filter internal and state reports in order to secure the information necessary to research and resolve coming-due and overdue cases. These reports include the RRR Exception Report, and the EBD Pending report
- Research and resolve coming-due and overdue cases appearing on the Exception Reports
- Troubleshooting, screening, tracking and resolving help desk tickets (including case merge tickets) in collaboration with lane leadership and our internal help desk staff
- Complete special projects for the Redetermination Team.
- Provide in person same day service to clients newly applying for benefits and reauthorizing their existing benefits as needed
Additionally, the Eligibility Specialist:
- Assists clients in the application for public assistance programs and determines appropriate services/programs to meet the needs of clients by conducting eligibility interviews, researching and evaluating all necessary information such as family members and relationships, financial status and income resources
- Acts as an eligibility determination subject matter expert for the total array of programs and services available to clients and serves as a resource to eligibility staff by assisting staff with difficult/complex cases, formulating approaches to address issues/problems, and briefing supervisors/managers on recurring concerns and issues
- Reviews cases in the Colorado Benefits Management System (CBMS) and researches all associated discrepancies
- Works reports received from interfaced systems
- Determines initial and on-going eligibility for public assistance programs in accordance with federal and state laws, county rules and regulations, and approves and issues benefits
- Review all necessary documents, systems, case comments, and case history to determine validity of discrepancy
- Completes and mail communication to Client, Content Management and Accounts Receivable
- Ensures benefit calculations made by the state computer system are accurate in order to reduce/eliminate errors. Impact of financial errors is significant due to state and federal sanctions
- Reports daily work progress to Supervisor
- Explains rights and responsibilities to clients and provides referrals to non-profit agencies and other service providers to facilitate a comprehensive solution to the client's issues
- Monitors changes in the Colorado Benefits Management System (CBMS), maintains current knowledge of CBMS, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits
- Performs other related duties as assigned
About You
Our ideal candidate will have:
- Understand leadership and embrace change
- Be able to work independently with minimal supervision
- Be comfortable troubleshooting cases and navigating through CBMS
- Possess top-notch problem-solving skills
- Be proficient with system interfaces
- Show understanding, courtesy, tact, empathy and concern
- Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
- Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
- Be willing to go the extra mile for our clients
- Have a proven track-record of success
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
About Everything Else
Job Profile
CA2666 Eligibility Specialist To view the full job profile including position specifications, physical demands, and probationary period, click
here
. Position Type
Unlimited Position Salary Range
$24.11 - $36.17 Starting Pay
Based on Experience and Education Agency
Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
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