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SalaryFrom majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you’d like to help make vacation dreams come true, learn more about joining our family.
Job Summary
The Assoc Director, Quality Assurance leads the Hyatt Platinum Quality Assurance function and is responsible for the administration of the signing process of all sales contracts either face to face or remotely through virtual technology. Included in the process is the audit of sales contracts to ensure that all proper documents have been delivered to the customer for signature or presentation based on jurisdiction of sale. The Assoc Director ensures that all sales efforts are following the standards set forth by the Company, ensuring that all new and existing owners receive all information clearly defined through the contract signing process.
Expected Contributions
The Assoc Director, Quality Assurance will:
- Lead all aspects of the quality assurance department to include recruitment, scheduling, training, performance tracking, talent management and daily production supervision for HVC sales sites.
- Maintain communication with sales management regarding quality of information presented to customers during the sales process.
- Work closely with NOA contract production management regarding the quality of contracts produced for the sales team.
- Travel, as necessary, to sales sites to assist with training of new and existing Quality Assurance Officers.
- Work in conjunction with sales and NOA to improve customer experience during the sales process.
- Review existing compensation plans and determine adjustments as necessary.
- Ensure consistency throughout the contracting and sales process to deliver a recordable contract with minimal errors.
- Work closely with the NOA Audit and Settlement team to ensure the quality of the quality assurance process.
- Review and report monthly on recorded closings; identifying trends and solutions to mitigate concerns or issues.
- Work closely with human resources to finalize the annual Compliance Training for all sales and SQ associates.
Candidate Profile
Education
- BA/BS Degree or commensurate experience
- Active California Real Estate and Notary licenses required.
Experience
- Minimum of five years vacation ownership industry experience in areas of sales and/or verification/quality assurance roles
Skills & Attributes
- Intermediate proficiency in Microsoft applications, specifically Excel and Outlook
- Strong communication skills, and attention to detail
- Strong business acumen
- Reconciling and balancing financial reports
Compensation Range - $92,550 – $132,000
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
