Associate Applications Engineer - Aftermarket

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?  
As part of the CSSC Back Office team within the Grundfos Water Utility division, this position as Application Engineer aftermarket will provide timely and effective technical advice to incoming inquiries and compile proposal to customer on service and aftermarket queries. Provide technically advanced support by delivering world-class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ services and aftermarket products. The candidate will be able to carry out day-to-day activities and support management and colleagues within the team to deliver team targets. This position reports directly to the CSSC Supervisor and will operate on a hybrid schedule in one of the Grundfos facilties in the US.

Your main responsibilities:  

• Evaluates complex inquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding service portfolio: repairs, maintenance agreements, Energy optimization, service contracts, service tenders, application, to ensure the functionality of the solution in practice within the required time frame, ensuring compliance with technical and commercial specifications and customer needs.
• Project management and coordination during quotation, order placement and execution phase.
• Follow up with service delivery, sales and vendors to compile proposal.
• Process special orders and inquiries in coordination with the suppliers.
• Coordinate with subcontractors and suppliers to gain pricing and technical data as per bids/ quotes requirements.
• Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation, and maintenance.
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on the portfolio of customers under their responsibility. 
• Assist with creation of standard pricelist for easier further quotation processes.
• Participate in occasional tandem visits where required with external sales for technical discussions with customers (pre- tender visits or complex scopes).
• Support with ad hoc tasks defined by manager and leadership. 
• Follow up on Customer interactions within set SLA.
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.

Your background 
We imagine that you have:   

• Associate or bachelor’s degree or equivalent work experience.
• 5 years of relevant experience in similar role or experience in quoting service or service tech field. 
• Strong knowledge of pumps, pump hydraulics, pump systems, controls or rotating equipment and all aspects of operation, installation, commissioning, and maintenance.
• Experience with service portfolio (repairs, pumps refurbishment, energy optimization, preventative maintenance).
• Demonstrate a working knowledge of SAP (CRM/SD).
• Experience in working with water utility business (municipalities, wastewater networks, water treatment and etc).
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, and identify where the product is built (not essential).

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 
 
In addition, your day-to-day benefits include: 

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.  
• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
• Annual bonuses, parental support, internal well-being consultants and programs.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

 
Do you want to learn more?  

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.  

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Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.