Support Production Applications
- Perform on-call duties in rotation with other team members.
- Provide assistance to other team members in their on-call rotation.
- Follow-up on any problems encountered during the rotation, document resolution details, and update support documentation as needed.
- Notify management, customers, and business partners of significant problems or system outages.
Deliver Solutions
- Assist in the identification and documentation of business, functional, and technical problems.
- Analyze, document and decompose problems into discreet requirements.
- Research, evaluate and provide input to potential solutions taking into consideration project constraints, organizational architecture standards, customer business processes and emerging technologies, where applicable.
- Assist in the development of work tasks, estimates, schedules, materials and plans to meet business needs.
- Prioritize, monitor, and report progress for assigned tasks and resources.
- Identify and perform processes to produce high quality and reliable solutions.
- Assist and contribute to regular work sessions with staff and customers to discuss priorities and resource allocations to meet defined goals.
- Participate in the design of solutions to meet business needs.
- Translate functional requirements into high-level technical designs and/or business processes in terms of the technical infrastructure; file and database structures; application integration; security; backup and recovery, and monitoring functions; user interfaces; and reports.
- Write detailed technical specifications and/or test plans.
- Create accurate programs, documentation, utilities and test scripts to meet business requirements and team standards.
- Install, configure and document applications, procedures and scripts.
- Perform testing and document results.
Perform Other Work as Assigned
- Perform other job duties which may not be reflected on this position description.
Education Required: Bachelor's degree.
Certification Required: None
Preferred Certification: OnBase certification
Experience Required : None. May substitute required education degree with additional years of related experience on a one to one basis.
Preferred Experience:
- System development and implementation experience with large and complex document management solutions.
- Hands-on development and support experience using scanning / document management applications.
- Experience with OnBase
- Experience in an academic healthcare setting
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 166612
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 66,000
- Midpoint Salary: US Dollar (USD) 82,500
- Maximum Salary : US Dollar (USD) 99,000
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Remote (within Texas only)
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
#LI-Remote