Associate Account Manager, Business Solutions

Munich Re Specialty Group North America (MRSG N.A.) is seeking enthusiastic and talented individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and custom bonds with inhouse claims solutions.

We are seeking a full-time Associate Account Manager, Business Solutions Unit to join the Roanoke Group division either to be a hybrid employee in one of our US offices or a remote employee.

Job Profile

• Assists service team with preparing and maintaining an updated client file within our Agency Management System. This includes, but is not limited to: new client setup, processing change requests, insurance binders, certificates of insurance/evidence of property, policy audits, account billing, online rating, policy verifications, carrier cancellations and surplus lines filings
• Maintain follow-up system to ensure requests are processed timely
• Handle underwriter requests for underwriting information on renewals and follow up to completion, employing strong organizational and time-management skills to ensure that anniversary dates are met.
• Communicate regularly with management and the sales staff to advise them of relevant account information.
• Identify new business opportunities and refer to management and sales staff.
• Create and maintain positive relationships with customers, carriers and peers
• Provide backup support, as requested

Job Requirements

• 3-5 years insurance experience
• Bachelor's degree preferred or equivalent work experience
• Resident Insurance License in home domicile state
• P&C coverage knowledge required, Marine experience a plus
• Excellent time management, customer service and interpersonal skills
• Strong communication skills (written, verbal and listening)
• Well organized with an aptitude for details
• Strong analytical skills and ability to make decisions and problem solve
• Able to work independently while taking ownership of a task through completion
• Self-disciplined, dependable and self-motivated

About Us

MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

Benefits

We offer our employees a diverse and challenging work environment which champions high performance, professional development, innovation and passion; providing employees with a highly competitive benefits package. All of our benefits are effective the first day of employment including:

• Generous healthcare plans
• Voluntary dental & vision plans
• 401(k) plan
• Flexible spending plans
• Health Savings Accounts (HSA)
• Paid time off
• Paid holidays
• Tuition reimbursement
• Short/long term disability
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Employee Wellbeing Program
• Community involvement
• Life insurance

At MRSG N.A., we see Diversity Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster a diverse culture where all of our colleagues feel respected, valued and empowered to achieve their very best every day. Therefore, we are working to building a workforce that reflects the customers we serve and the communities in which we live and work

We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Applicants requiring employer sponsorship of a visa will not be considered for this position.