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Form of work
SalaryWho We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click
here
. Job Summary
This position supports Large Group in the achievement of account retention and profitability goals, and to meet or exceed enrollment targets for membership. This role also supports activities promoting strategic relationship building with customers through the execution of Client Service’s service models for large group and key accounts which defines the driving principles and protocols for account management activities with all constituents - brokers, consultants and client. Working with account managers, this position is responsible for contributing to and supporting all client services and account management activities to ensure that Point32Health achieves the appropriate level of service for all constituents. Key Responsibilities/Duties – what you will be doing
- Supports Large Group in achieving retention and profitability goals by contributing to the critical activities required to support relationship building with brokers, consultants and clients.
- Works with Account Executives to tailor meetings and presentations based on the case profile and historical performance.
- Performs product and plan design analysis to determine optimal solutions for clients.
- Works with HPHC Commercial systems and SalesForce to support Account Executives and input necessary data for management of accounts to achieve membership targets
- Interacts with brokers and clients to resolve service escalations
Qualifications – what you need to perform the job
EDUCATION: Bachelor’s degree is required.
EXPERIENCE: This role requires 1 to 3 years business support or customer service experience, preferably in managed health care.
SKILL REQUIREMENTS: The successful candidate must be able to work cooperatively as a team member with different levels of staff and have regard for confidential data, as well as adhere to the corporate compliance policy. This role requires presentation and meeting management skills to represent Point32Health at client health fairs, etc. This role also requires flexibility, attention to detail, strong organizational skills and good judgment. Basic presentation skills, knowledge and industry experience are also required.
Compensation & Total Rewards Overview
As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
- Medical, dental and vision coverage
- Retirement plans
- Paid time off
- Employer-paid life and disability insurance with additional buy-up coverage options
- Tuition program
- Well-being benefits
- Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit
https://www.point32health.org/careers/benefits/
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
