Address
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SalaryWhy Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Assists the Practice Floor Supervisor in ensuring operational efficiencies of the OAM scheduling areas, including direct supervision of the Patient Service Specialists, Scheduling Operations Specialists, and Patient Appointment Services Specialists, and/or other positions as assigned. Supervision of staff may be on-site and/or remote, local or national. The individual must apply professional supervisory expertise, exercising initiative and proficient organizational skills to perform a variety of duties in support of patients, physicians, employees, referring providers, outside organizations, and the institution. Works closely with the Practice Floor Supervisor to ensure optimal utilization of personnel. Responsible daily for patient flow on the floor, supervision and management of unfilled appointments and standby patients. Actively involved with recruiting, hiring, orientation, and training of work unit employees, on-site and remote, local or national. Performs quality review and resolution of scheduling errors, submits template changes, and addresses performance issues as needed. Ensures the best possible itinerary for the patient. Demonstrates the ability to interpret and communicate relevant data and information. Exhibits confidentiality, flexibility and accountability. Prioritizes heavy work volume for work unit in a fast-paced environment. Performs duties independently and initiates judgment in handling difficult or critical situations. Performs competency testing for staff, performance reviews, creates and analyzes reports for OAM and practice leadership, and attends and participates in various meetings and committees on a weekly or monthly basis. Edits and approves timecards on a biweekly basis. Serves as the first point of contact for employee or patient-related issues or concerns and assists in service recovery, which could be outside of normal working hours. Attends supervisory and management meetings and completes assigned tasks while following up with supervisor or manager. Serves as liaison with referring provider offices to optimize referral process. Focuses on improving and refining access-related processes. Serves as interim supervisor when the supervisor is not available. Other duties as assigned.
Qualifications
EDUCATION: Associate degree required.
EXPERIENCE: One (1) year of scheduling or leadership experience is required, preferred within Office of Access Management. 3-5 years customer service experience and Medical Terminology required. 2-3 years of relevant experience including lead roles, project management, leadership experience, and highly skilled operational expertise is preferred. Must demonstrate well-developed leadership skills, as well as superior written and verbal expertise. Must have strong technical capabilities.
COMPETENCY: Exhibits patient and/or customer focus (with the customer being anyone for whom the work is performed). Fosters mutual respect and supports Mayo's commitment to diversity. Practices and promotes teamwork. Performs dependably. Maintains confidentiality. Adheres to high standards of personal conduct.
ADDITIONAL CONSIDERATIONS: Must enjoy working in a fast-paced, stressful, non-clinical office environment. Demonstrates competent teaching ability and strong customer service skills. Must support institutional initiatives. Must be a good role model and demonstrate leadership ability. Demonstrated experience leading projects, committees, and/or taskforces.
JOB KNOWLEDGE: Experience in the Mayo OAM Scheduling System or additional relevant experience with progressive responsibility in lead or supervisory fields is preferred. Must have demonstrated leadership, communication, problem solving and organizational ability. Must be highly organized, efficient, and able to work independently. Must have knowledge of multiple electronic applications which support the OAM scheduling operations. Must be able to perform all job duties for positions assigned under you.
Exemption Status
Nonexempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $22.91 - $33.27 / hour.
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Mon through Fri 8 to 5
Weekend Schedule
As needed basis
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Tonya Calabro
