Job Description
Job Summary
Our Assistant Supervisor works closely with the Supervisor to maintain the assigned workspace and all other applicable areas, upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations. This can be either a part time or full time position, and the pay is $20.00 per hour.
Reports To: Spa/Fitness Director
Responsibilities:
- Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure schedule coverage.
- Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
- Stay abreast of industry standards, technology and trends.
- Perform other duties as assigned and which relate to the success of the property.
- This position will require long periods of time sitting, standing and moving around.
- Follows all HR and Risk Management Company Policies.
- Performs miscellaneous job-related duties as assigned.
- Covers shifts for team members to ensure proper staffing requirements are maintained.
- Use Company Approved Team Scheduler to ensure payroll budget compliance.
Minimum Job Requirements:
- Professional background in customer service and hospitality management (2 years minimum).
- Must have an outgoing personality.
- Must be hospitality driven and offer any necessary assistance to clients and guests.
- Must be able to coach and mentor team members.
- Must possess the ability to multi-task.
- Must possess ability to work in a team environment.
- Must have flexible schedule and experience in scheduling and staff management.
Knowledge, Skills & Abilities Required
- Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
- Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
- Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
- Diplomatically handle delicate and challenging client concerns.
- Ability to lift 50 pounds.
- Licensed Massage Therapist, Esthetician or Nail Technician preferred.