Medical Assistant Supervisor

Summary

The Medical Assistant Process Supervisor is responsible for overseeing the daily processes of Medical Assistants to ensure efficient and high-quality patient care in a healthcare setting. This role involves managing day-to-day operations, ensuring compliance with healthcare regulations, and supporting the professional development of the Medical Assistant team.

Duties and Responsibilities

• Develop and maintain strong professional relationship with operations team members, including Practice Managers, Operations Manager, Chief Operating Officer and other health center staff.
• Communicate effectively, professionally, and in a timely manner with both internal and external constituents, including health center staff and vendors.
• Oversee the work of Medical Assistants, providing guidance, mentorship, and support.
• Collaborate with other healthcare professionals to optimize patient care and workflow efficiency.
• Comply with federal and state law and regulations at all times.
• Implement and enforce safety protocols and infection control measures.
• Monitor inventory of medical supplies and equipment, ensuring availability and proper functioning.
• Monitor immunization coordinators for compliance of vaccine policy, reports issues to the Practice Manager/Operations Manager in a timely fashion.
• Ensure equipment is being serviced in accordance to manufacture/policy recommendations.
• Train new Medical Assistants on procedures, protocols, and software systems.
• Provide ongoing education and professional development opportunities for the team.
• Stay updated with advancements in healthcare practices and technology.
• Maintain knowledge of established organizational policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, infection prevention and other standards.
• Uses available tools to proactively identify issues and offer solutions to practices
• Performs other duties as assigned.

Qualifications

Education/Experience:

• Proven experience as a Medical Assistant with additional experience in a supervisory or leadership role.
• Certification as a Medical Assistant from an accredited program.
• Strong knowledge of medical procedures, terminology, and healthcare regulations.
• Excellent organizational, communication, and leadership skills.
• Proficiency in using electronic health records (EHR) and other medical software.

Experience and Skills:

• Valid driver’s license and reliable transportation
• Proficient with MS Office software, and other computer applications including email and internet
• Demonstrated critical thinking and analytic skills and attention to detail.
• Demonstrated communication and customer service skills
• Multi-tasking and organization skills
• Ability to work independently
• Experience in supply management
• Knowledge of medical terminology and clinical best Practices
• Proficient in MS Excel, Word, and PowerPoint. Knowledge of MS project and SharePoint preferred.
• Knowledge of regulatory agencies, including FDA, OSHA, State licensing boards, etc., preferred.
• Must develop constructive and cooperative working relationships with others.
• Strong ability to use independent judgment and initiative.
• Resourcefulness in problem solving.
• Actively look for ways to help people.
• Strong written and verbal communications skills
• Must be extremely detail oriented.
• Strong organizational and interpersonal skills.
• Bilingual skills preferred (English/Spanish or English/Creole)
• Must develop constructive and cooperative working relationships with others.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Internal Medicine
• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Medical Assistant: 3 years (Required)
• Management: 2 years (Required)

Language:

• English (Required)
• Spanish (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person