Assistant Property Manager

Assistant Property Manager

Job Description

Objective:

The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community. Perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.

Responsibilities:

Leasing

• Greet prospects and qualify by covering all criteria (ask question; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports (activity ledger).
• Files own guest cards and maintain according to established procedures.
• Demonstrate community and apartment/model and apply product knowledge to residents/applicant needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure security deposit in accordance with Keystone procedures and Fair Housing requirements.
• Update availability report, process applications for approvals (credit check, rental history, employment, etc.). Submit processed applications to the Property Manager for approval. Follow up with application regardless of status within twenty-four (24) hours.
• Ensure apartment is ready for resident move-in (including appliance serial numbers, alarm codes, key fob etc.) on confirmed date.
• Day of new resident move-in: Move In Inspection must be completed before completing lease paperwork (No Keys are to be released until all necessary paperwork is completed, if move-in procedures are not followed you will be terminated, no exceptions).
• Immediately follow-up on prospects that did not close and attempt to close the sale again. If unable to assist prospect, refer them to nearby communities.
• Monitor renewals. Distribute and follow-up on renewal notices.
• Assist in monitoring advertising effectiveness.
• Distribute all community-issued notices.
• Represent Keystone in a professional manner at all times.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident’s requests, concerns and comments.
• Quickly complete maintenance requests and inform the maintenance team. Answer questions for residents about community, repairs, rent policy, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager/Regional Manager.
• Enforce community policies.

Neighborhood Marketing

• Distribute newsletters, pamphlets, flyers, etc.
• Assist in conducting market surveys and shop competitive communities.
• Assist in placing, removing/updating banners, balloons, bandit signs etc.

Safety Responsibilities

• Learn and ensure compliance with all Keystone, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.

In order to achieve success our Keystone Management Team must embrace certain principles and values.

• Honesty
• Integrity
• Competence
• Energetic & Creativity
• Professionalism

Core Values:

• Be quick but don’t hurry
• Do the right thing
• Polite persistence
• Lead by example
• Got your back
• No BS

Building Communities to Enhance Lives!

Prerequisites For Success:

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of Keystone, including those outlined in the Employees Handbook or otherwise comminuted (verbal or writing) to employees.

The job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Keystone. Employees are required to comply with supervisory instructions and inform other job duties, responsibilities and assignments required by Keystone officials. This job description does not constitute an employment contract between Keystone and ay employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.

• Knowledge of Fair Housing regulations.
• Ability to communicate efficiently with residents, prospective residents, and team.
• Proficient in computer programs, including Microsoft Office, Real Page and Lead to Lease.
• Organizational aptitude to keep detailed records and a clean filing system and work area.

Accountability Measurements:

Organizational Relationships:

• Report To: Community Manager
• Works With: Keystone Property Management Team

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mebane, NC 27302: Relocate before starting work (Required)

Work Location: In person