Assistant Property Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

POSITION PURPOSE:

The Assistant Property Manager (APM) performs the tasks associated with the operation of the property including collections, resident services, lease renewals, invoice processing, monthly financial close-out and preparation of corresponding reports, maintenance requests and actions to ensure compliance with all SBPM policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer SBPM service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. The APM assumes responsibility for the operation of the property in the absence of the Property Manager (PM).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Administer the lease renewal program. Prepare the renewals for review and approval, generate and deliver renewal letters 90 days prior to the lease expirations, generate and deliver renewal leases, and update resident information in the property management system
• Assist Property Manager (PM) in the development and implementation of marketing and resident retention programs; review leasing reports, occupancy/vacancy trends and all resident related files
• Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person
• Maintain accounts receivable ensuring rents and all other applicable fees are billed and collected in accordance with SBPM guidelines and procedures. Maintain targeted delinquency goal for the property. Manage rent related and generate, deliver and post collection and demand notices as required by local laws
• Maintain a collection policy for residents who moved out with a balance on their account. Submit a monthly report to Community Manager with the status on collection accounts. Turn files over to third-party collection agency on a monthly basis
• Initiate and manage eviction process working with the attorney and abiding by local law, if needed, to ensure timeliness and desired results
• Calculate and generate security deposit refunds or reimbursements. Prepare and send all applicable notices and information. Inspect condition of move-outs in a timely manner to document charges prior to reconciling security deposits
• Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
• Assist PM with client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests.
• Provide superior customer service and communication to our residents and prospects in accordance with SBPM’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
• Assist PM in generating required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
• Comply with company policies and procedures, including standards of performance (SOP)
• Help monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
• Instill, maintain and model SBPM mission to be the best national management company

EDUCATION:

• High school diploma or equivalent required, Bachelor’s degree preferred

EXPERIENCE:

• One to two years of onsite residential property management experience
• Experience in supervisory role and managing staff
• Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
• Proficient in property management software (Yardi, RealPage) or other similar property management software

SKILLS AND ABILITY:

• Excellent customer service skills while maintaining the highest standards of professionalism
• Strong grasp of modern technology and the ability to utilize same in day to day job activities
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office, bookkeeping and sales skills
• Excellent oral and written communication skills; strong attention to detail
• Work independently and within a team to build relationships and interact effectively with business partners
• A desire to work within a diverse, collaborative, and driven professional environment
• Positive, professional attitude
• Proactive and take initiative
• Maintain confidentiality and utilize judgment

OTHER:

• Regular attendance is essential to the successful performance of this position
• Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
• All associates must maintain a neat, clean, and well-groomed appearance per Company standards
• Upon employment, all associates are required to fully comply with Company rules and regulations
• Must have real estate license or obtain within 120 days of employment if required by state law

NOTICE:

This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

All requirements are open to possible modification to reasonably accommodate individuals with disabilities.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person