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Form of workJob Description
Candidate MUST have Housing Choice Voucher experience (managed Section 8 program).
Essential Job Functions:
· Assists in the managing of the operations, procedures and activities of assigned program areas in the Housing Choice Voucher Program
· Manages and directs the activities of HQS Inspections and enforcement, and provide support to landlords and participants in all areas of HQS enforcement and concerns
· Responds to landlord and client inquiries and complaints and assures proper and responsible decisions are made; evaluates reasonable rent studies, and assures landlords receive inspection and abatement notifications and timely HAP Payments.
· Assists in the resolving program service and procedures issues, responds to client inquiries and complaints, investigates fraud and abuse complaints and assures proper and responsible decisions are made.
· On a monthly basis, reviews and submits EIV and PIC reports, ensuring compliance and reporting information up to HCV Program Manager
· Plans, prioritizes, assigns, oversees and monitors waitlist eligibility briefings and voucher issuance
· Oversees the transfers of applicants selected from the waiting list.
· Meets regularly with Housing Choice Voucher leadership team and staff to offer support problem solving
· Assist in the oversight of activities related to the Homeownership and Family Self-Sufficiency Program through appropriate delegation and management support.
· Assist in the monitoring, of corrective action plans to address ongoing audit requirements to include Rental Integrity Monitoring (RIM) and Section Eight Measurement Assessment Program (SEMAP), as well as managing and evaluating the Public and Indian Housing-Public Information Center (PIH-PIC) data in comparison to the local software data.
· Works with HCV Program Manager to develop Department goals, objectives, policies and procedures related to SEMAP and other compliance related activities
· Monitors budget and expenditures for programs and services; coordinates information and assures effective communications between Departments and external groups.
· Performs other duties as assigned or required.
Knowledge and Skills:
· Knowledge of IHC organization, operations, policies and procedures.
· Knowledge of applicable statutes, rules, ordinances, codes and regulations.
· Knowledge of public housing admission and occupancy issues and requirements.
· Knowledge of professional counseling and social work methods, practices and procedures.
· Knowledge of techniques and practices for efficient and cost-effective management of allocated resources.
· Knowledge of personnel rules and budgeting systems.
· Knowledge of the principles of record keeping and records management.
· Knowledge of business and personal computers, and spreadsheet software applications.
· Skill in understanding, interpreting and applying relevant standards and procedures, and applicable Federal rules and regulations.
· Skill in supervising staff, delegating tasks and authority, and coaching to improve staff performance.
· Skill in assessing and prioritizing multiple tasks, projects and demands.
· Skill in working under pressure of deadlines and establishing and maintaining cooperative working relationships with other IHC staff.
· Skill in effective communication, both verbal and written.
· Skill in interacting with people of different social, economic, and ethnic backgrounds.
Physical Demands:
Must be able to lift/carry up to 10 pounds.
MINIMUM QUALIFICATIONS:
Associate degree in business or public Administration or a related field; AND four (4) years of related program management experience, OR an equivalent combination of education and experience.
Public Housing Management, HQS, Family Self Sufficiency and Rent and Income Calculation Certifications required within one year. Ongoing updated certification will be required.
Required Knowledge, Skills and Abilities:
· Excellent Customer Service.
· Ability to effectively communicate verbally with a variety of people, one-on-one and in small groups.
· Ability to effectively communicate in writing, generally using existing form letters or other documents as examples.
· Ability to mitigate conflicts and negotiate successful resolutions to disputes among team members or with clients.
· Knowledge of organizational and planning skills necessary to accomplish the workload.
· Analytical skills necessary to: research policies, procedures, and guidance in response to specific questions or issues; make recommendations regarding what guidance is applicable to the specific situation and what course of action should be taken.
· Creative problem-solving skills for use when there is no directly applicable guidance.
· Interviewing and negotiating skills and techniques.
· Ability to operate a variety of standard office machines, including a computer, fax machine, copier, multi-line telephone, and calculator.
· Knowledge of basic office procedures such as filing.
· Knowledge of the Housing Choice Voucher program regulations, guidelines, procedures, and requirements including; HUD regulations and guidelines relating to program eligibility and participation, income determination, HAP and tenant share calculation, Housing Quality Standards (HQS), rent reasonableness, payment standards, etc.; and State and Local building and occupancy laws or regulations and IHC’s Administrative Plan and related policies and procedures
Qualifications, Knowledge and Skills:
· High School diploma or equivalent; supplemented by business school course in office management, accounting and/or administration and two years responsible experience with a public housing or related social program determining rent calculations
· HCV or Section 8 PBV or PBRA experience mandatory
· HCV/Public Housing Eligibility Certification (within 1 year of employment).
· HVC/Public Housing Rent Calculation Certification (within 1 year of employment).
Materials and Equipment Used:
